Seriously Irresponsible and Negligent company

I booked a refrigerated truck from Spartan to collect Fresh produce at the market worth about R100k. The truck was booked for 07h00 and they confirmed several times since 08h00 the truck is underway. At 12h30 we determined the truck was not dispatched yet. During this time our produce was laying on the pavement outside the market but and rot. We could only collet it at 14h30 with another truck. They had no interest to solve the problem and told us their company is structured in such a way that they can't be kept legally liable. The also go under the name Book A Bakkie. They did however refund.