Boutique Hotel??? I think not!

My Fiancé and I were looking so forward to getting away, we booked our breakaway at the Square Boutique Hotel in Umhlanga.

My Fiancé and spent a week at your hotel, and to say the very least were truly disappointed in the level or service and the state of the room we stayed in. I am well traveled and expected a lot more from a “boutique hotel “.

Firstly, our first night we were woken up by a shower of water coming from the bathroom ceiling, the error was corrected the next morning, the fridge was not working, but was replaced with another unit, the tv was not working and was told was due to a technical error, not to mention being on the 3rd floor, we were constantly woken up by the pool and noise. The WiFi was not active and the window was broken.

After requesting to see the manager, was told he was unavailable.

This was not at all a good experience and would not recommend this venue.

Disgraceful