Used ******s in bin upon arrival....

<p>I would like to share my experience of your hotel the Square Boutique Hotel & Spa this past weekend.</p> <p>We were there for a funeral and booked at the last minute based on the pictures we saw on the internet, we took 3 rooms.</p> <p> </p> <p>Upon check-in there was a foul smell in the elevator and in reception that could not be ignored<br />We checked-in and then went out for dinner because of the smell, we chose not to eat there even though we were tired<br />Upon our arrival back to the hotel, I went to the basket bin under the tv stand,  in the bin was a used ******!!!!!! It certainly was not ours – we called room service who looked shocked and took it away. BUT OMG in all of my travels I have never come across anything like this!. Either it was there when we arrived and we didn’t see it, or someone went into our room while we were away. This is totally unacceptable and poses a serious health risk! I didn’t book at a Formula 1, this was apparently a 4 star??? I am disgusted!!!!<br />By this time it was 11pm and too late to find a new hotel so my husband asked me to please suck it up. I refused to sleep in the bedding because I was not sure about the background of this room by now. <br />Requested fresh towels in the morning, this arrived with hair stuck on it that did not belong to me</p> <p> </p> <p>It was terrible and I will be putting my review on trip advisor, but I wanted to bring it to your attention because after complaining on Saturday – we still didn’t get any feedback on Sunday when we checked out. Apparently the manager was only coming in at midday???<br /> </p> <p>No response from Misty Blue - group that owns the hotel. the manager finally called me on Tuesday after I sent the complaint once again on their website and all I got was a "we're sorry".</p>