Unable to deliver DVD - hard drive crashed

Our son's 2015 concert at Opti Baby Eldoraigne was recorded by The Story Mill Productions.<br> Today we receive a email stating that they will be unable to deliver the ordered DVD because of their \our main hard drive that crashed last week"and they are unable to recover the recorded video.<br> <br> How do you run a professional business if you don't have backups? Especially in the video and photography industry?!?!?!? I'm a amateur photographer and I have 2 backups onsite of my photos and a cloud copy also. That does not include the offsite backups of my original copies.<br> <br> This is very unprofessional and I'll make sure to tell everybody i know not to use The Story Mill Productions ever again.<br> Their apology is so hollow seeing as a \""professional\"" company could have prevented this if they just followed simple backup and redundancy protocols. What if this was somebody wedding they recorded!!!! <br> <br> Very unprofessional Carolize"