Stay away from the Tangaroa Strawberry Farm

This was by far the worst experience we have ever encountered we were suppose to book into their spa... so this is the story. As we approached the venue we were greeted by a sign that said they do not have strawberries. The place is a complete dump. We continued to sit down for breakfast as they had demanded their cash upfront so we gave them the benefit of the doubt. If you are interested in going to a place that is decorated as though you were born in the 1960s then this place is for you. Plastic table clothes, plastic chairs that haven't been wiped off, carpets which have not been cleaned... it's a dump. Any how since we were not given a program even though we paid for a full day spa package we decided to walk around to see what the place looks like. The spa is some outside building devided into rooms by wood. There are no changing rooms, there are no lockers and no showers. There is only but an outside toilet that is in the middle of the car park area! The food was a disgrace the fruit salad was hot everything in it was hot the fruit, the yogurt the champagne and the ham and cheese all extremely hot. So we told them to keep that money for the breakfast and just reimburse the money for the spa. They told us to come back later and the owners will refund us. When we arrived back the owner came out with 6 dogs so we couldn't even get out of the car to have a decent discussion. They refused to give our money back and instead stood with a camera (for what I'm not sure) and recorded this discussion. They now have 3400 of our money which they have stolen and refuse to refund us. We called the police but they were unable to assist. We left feeling robbed disgusted and disappointed. This place has seriously needs to be shut down as we are not the only people they have done this too. They have also been accused of racism and had mistreated many guests. Please becareful!