Leading dental clinic thinc again

My dentist unfortunately retired and I had to find another. After a disastrous appointment with a dentist in Northcliff I had to go back to the drawing board. I consulted the internet and discovered The Thinc Clinic in Rosebank where I consulted with Doctor Thys Pienaar. He made his prognosis and suggested that they provide me with a quotation regarding the way forward. I waited a week and the quote was not forthcoming. I phoned the clinic to speak to Doctor Pienaar as I did not agree with his prognosis and to inform him that I haven't received my quote. The telephonist/receptionist said that she would pass the message to Doctor Pienaaar. After 2 days I phoned again only to be told that he was very busy on the day I called and that he went on leave the next day. When I complained about it Mr Lovemore Manyosi promised to investigate and revert back to me. That also didn't materialize. My complaint was eventually escalated to Natasja who tried her best to assist. She even scheduled an appointment with another dentist to resolve the matter. At first I agreed, but changed my mind as I no longer had faith in this very fancy clinic whose admin is non existent.