Thinc Clinic .... MORE LIKE THE JUDGMENTAL **** CLINIC

The Thinc Clinic in Rosebank has been a traumatic stressful year. Please see actual first message i sent them after my first appointment. Good day. I had my appointment at your clinic on 7th December 2023. Paid the R2017 for dr to look in my mouth. Dr said im a difficult case as i have auto immune desease and body would reject denture implants and that we would do a new top denture and fill two teeth. He said he would work out a treatment program for me and that he was open most of december and we would see him then. PROBLEM IS.. i was ushered to a desk to make payment, my little dsughter was with me ... they told me the amount and i sent her to fetch her daddy (my husband) to make payment, as i said that the male and female sitting behind the payment desk started laughing and saying eish... you kind of girls.. always want the mans to pay... WHAT DO THEY MEAN YOU KIND OF GIRLS. ARE THEY CALLING A 9 YEAR OLD INNOCENT CHILD A ********** i had to try and defend myself saying he is my husband and im sick and i look after my two children at home. And why i have to explain my life situation at all. Keep in mind my little daughter is 9. They kept on talking to each other in there language which already gave me red flag vibes of the place. My husband made payment and No one from Thinc Clinic ever bothered to contact me again. And just left me without having my teeth sorted. This is Extremely Unprofessional, and ************** against a client with auto immune desease,WHICH IS NOT BY CHOICE .. as "its a difficult case" dr's words. Where dentures would of been fine as thats what i been using for years. Please patients make smart decisions, and know that the Dentist, who claim to be highly skilled choose which clients they will help and litterally LIE and pretend to workout a program forward....which was super basic... but the Dentist will rather ghost the clients they dont want to waste there "so called skills" on. And the staff is just pathetic and over judgemental, without knowing the person they judging at all. This place was to date The most shocking service... its a circus. Thats the message i sent in. Then receiced back a message appologising and saying i must come back and i will see there best dentist and have a free head scan to work a way forward and no charge for the consultation as i had already paid and received zero service. DR T Moodley saw me, did a head scan spoke about implants which i was against as surgery is dangerous for me with my health issues , plus its safer and quicker for me to get a top denture. Dr looked said he could do half ***** blah bkah all implant talk. They really try to push the implants regardless if your body will reject it it or not. As thats the big moneg for them. I had to agree and say lets start on the denture and see how my health goes forward regarding implants as i just wanted some top teeth to smile again. This process took a very long time, even with me having to cancel a couple times for me or my children in hospital as we cant predict the future. Then came the impressions for my teeth, i have horrible gag reflex, which i think they found hillarious as each time, mind you they did this 3 seperate occassions which i begged for a different way forward as it made me pbysically sick. The dr always had a different colleague in the room listening to me gagging and choking close to vomit. But none of them worked on my teeth. Then the denture specialist who actually made the teeth, he was so insulting from the get go. First the wax mold teeth was made too narrow which deformed my face, so i showed him my real teeth in my id photo and said i have a big full smile so the hollow gaps on side looks aged and wrong. Then he said clearly im not smiling naturally. He said... oh you just want the teeth for aesthetic reason. Um no, i had no top teeth and just wanted a new denture that fit better than my last one i had for 4 years. And only in total cost R5000 all inclusive. Best teeth i ever had. Then he procedes to tell me while smirking did you know you have a *****ed nose, has anyone told you... whats with the body shaming. With him standing there stinking of cigarettes, next appointment with him there again i had previously chosen hollywood white teeth, when i got there they were a different shade, i asked why and he said oh come on Not with that complextion can you have hollywood white teeth. Whats wrong with my complextion. My last teeth were hollywood white. So now ive been through a lot, my 9 year old was in ICU diagnosed with T1D and was in ketoacidosos. My son had a tumor removed from his neck and my sarcoidosos came out of remission. Its been rough. So finally going to see the dentist just to get the teeth so long awaited, i put in the teeth, they were flopping around, painful on the pallet, dr moodley said just suck on the denture and it will stick, i did that and it sticks for a little then falls and flops around. I said thank you its fine as i just wanted to be done with this horrible place. I paid and left with teeth in mouth, on drive home teeth starting flopping around and got uncomfortable. Next day im sitting with big ulcers on one side of my mouth. Could not wear the dentures. These dentures are so thin acrylic plastic you can see through it. Very cheaply made, if it drops once its broken for sure. They painful and dont fit right. Then i check my invoice where i paid R17250 for a top denture, i was charged for 10 x infection control and 5 x for some other bogus charge. Infection control on what? Dr did not even look at my bottom teeth. Only 3x impressions, and a couple of trying on the wax denture. We did call and query, but no one obviously knows, we e mailed a query and 10 days later still no reply, we called them this morning as they had to look for the e mail to read and they said they will get back to us. JUST GOT A E MAIL STATING THE 15 EXTRA CHARGES WAS FOR GLOVES AND MASKS AND TO STERIliSE INSTRUMENTS, I have never seen charges from a doctor or dentist before to use clean equipment. Its a given. I am reporting them to the consumer protection act, as i did not get what i paid for and the teeth i got are useless and cheap and ill fitting. Caused me mouth sores and pain. Rather go to ANY other dentist .. Do not waste your time at the ****.. thinc clinic where everyone judges you and acts as though they so perfect. Maybe try doing a better service and change your attitude towards patients, and be more professional. If i could rate this place zero i would.