Poor Communication

Last week I went to book a trailer at the above branch. The treatment I received was **********. Upon arrival the three people at the counter were on the phone which I understand. After a while the gentleman raised his eyebrows as to acknowledge my presence . I indicated that I want to book a trailer. Without a word the lady at the counter without stopping her conversation pointed to a QR Code on the counter. The man then said I must scan the QR code or go to the website. I went home and accessed the website which is user unfriendly to the extreme. After eventually managing to make a booking there was no indication as to how to pay. I eventually called the branch and they indicated I must pay when collecting the trailer. The trailer was in very good condition ( Something I was used to as I have made use of this branch before). From collecting and paying the rest went smooth, but the initial contact and using the site made this a very unpleasant experience. So much so I will not use Trailer Boys again.