The Vacation Group
2.1|23 reviews
SK
Simone K
1 reviews | Active since Member
16 Oct 2017, 12:50
DO NOT WASTE YOUR TIME OR MONEY!!
TVG is the worst I ever came across. They do not respond to your e-mails and lack in customer service. Paid my package for a number of years as a loyal customer and have many accumulating days to use. Tried to make a booking numerous times this year and every time they responded that there is no available dates for the time I want to book. I have contacted the resorts where I wanted to book and all of them have available space but TVG can't help you?
Contacted them regarding this matter, and got no respond! When I asked to speak with a manager and have a email address to a manager to escalate my complaint they told me I must email this to info. This is unprofessional. So if you have a complaint with the staff or the package you have absolutely nowhere to take your complaint to.
Do not waste your money with TGV! You pay for absolutely NOTHING!
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Replies (61)The Vacation Group's replyOfficial
18 Oct 2017, 10:37Dear Simone
Thank you for your valued feedback.
The matter has been taken up with our member. Accommodation were offered and accepted. The situation has been resolved. In future, please direct all complaints to info@tvgc.co.za as it will ensure it will get through to the relevant person who can assist with your query.
Kind regards
TVG Club
Best regards,
The Vacation Group's reply18 Oct 2017, 10:37
Official
Dear Simone
Thank you for your valued feedback.
The matter has been taken up with our member. Accommodation were offered and accepted. The situation has been resolved. In future, please direct all complaints to info@tvgc.co.za as it will ensure it will get through to the relevant person who can assist with your query.
Kind regards
TVG Club
Best regards,