Poor Ownership and Management

The Vanity Studio is quick to get money from MobiCred when approval is granted but they are slow to supply the items purchased.

My Daughter bought an item from The Vanity Studio through MobiCred, however the item has not been delivered, and the owner of The Vanity Studio is giving her the run around, she even asked to be refunded but the owner does not want to and insists that the item will be delivered. When she contacted MobiCred, they said they cannot assist. What type of business are you running, where you are not able to refund a client. Whatever your financial issues are, is none of my daughter's business as you are expected to provide a service for something purchased and did not uphold your end of the business transaction.

Does any of your other customers know that the business you are running is busy failing and you are trying to trick customers in taking their monthly debit orders approved through MobiCred as you already received your money and we are struggling to get the item purchased.

We request a refund of the money debited to my daughter's bank account as the item is not received and for MobiCred to take action again The Vanity Studio for not upholding their end of the agreement.