JB
Jonathan B
Active since Feb 2011
24
Reviews
0
Industries
Reviews
24 reviews10 months ago
Poor Ownership and Management
The Vanity Studio is quick to get money from MobiCred when approval is granted but they are slow to supply the items purchased. My Daughter bought an item from The Vanity Studio through MobiCred, however the item has not been delivered, and the owner of The Vanity Studio is giving her the run around, she even asked to be refunded but the owner does not want to and insists that the item will be delivered. When she contacted MobiCred, they said they cannot assist. What type of business are you running, where you are not able to refund a client. Whatever your financial issues are, is none of my daughter's business as you are expected to provide a service for something purchased and did not uphold your end of the business transaction. Does any of your other customers know that the business you are running is busy failing and you are trying to trick customers in taking their monthly debit orders approved through MobiCred as you already received your money and we are struggling to get the item purchased. We request a refund of the money debited to my daughter's bank account as the item is not received and for MobiCred to take action again The Vanity Studio for not upholding their end of the agreement.
0 replies
10 months ago
Bad Assistance
MobiCred is quick to approve the credit, but they refuse to assist us when we need it most. My Daughter bought an item from The Vanity Store through MobiCred, however the item has not been delivered, and the owner of The Vanity Store is giving her the run around, she even asked to be refunded but the owner does not want to and insists that the item will be delivered. When she contacted MobiCred, they said they cannot assist. What credit facility; are you running where you are not able to assist your clients. We request a refund of the money debited to my daughter's bank account as the item is not received and for MobiCred to take action again The Vanity Store for not upholding their end of the agreement.
0 replies
63 months ago
Telkom should BAN all Huawei device without the Google Services!!!!!
I recently purchased a new device on contract with Telkom and it has turned out to be the worst device I could take. I am unfortunately now bound to a 24month contract with a device I am not happy or even pleased with. My initial choice was Samsung, but because they did not have stock and it was not in the price I budgeted for when signing up for the contract with Telkom, I then opted for the Huawei Y6p. As a Huawei customer, I am not happy at all with the experience I am getting thus far. Even when I spoke to one of your complaint’s consultants from head office, who showed no remorse to the fact that your device has no Google services or application and that the device is designed to perform like it is supposed to. I feel sorry for all those users who already has the Huawei Devices without the Google Service, I am not professional when it comes to devices, but there are just some features you get use to and that you depend on throughout you daily routine.
0 replies
63 months ago
Worse Huawei Device Ever.
I have a Huawei Y6p and I must say that this is one of the worst handsets I have had ever since I have used Huawei. I recently purchased a new device on contract with Telkom and it has turned out to be the worst device I could take. I am unfortunately now bound to a 24month contract with a device I am not happy or even pleased with. I was use to my Huawei Y9s but due to unforeseen circumstances had to let it go, and I needed a new handset. My initial choice was Samsung, but because they did not have stock and it was not in the price I budgeted for when signing up for the contract with Telkom, I then opted for the Huawei Y6p. I am so use to making use of all the Google services such as Gmail, Maps, YouTube Music, YouTube, but even with all of these applications loaded the device is still useless, as it requires Google Play Services to run and when installed, it still does function because of device not using Google Services. I was also not able to transfer any of my WhatsApp chats to the new device, subsequently losing all my chats and had to start from scratch, I also could not use the App Twin/ Twin App function on the new device, as I am using 2 mobile SIM cards in the device, one for work and the other personal. This again was a disappointment and I also lost all my chats on my work WhatsApp due to me having to make use of Dual Space, which I think in all sense is a disappointment. I am sorry to say but Huawei has just lost another client as I will be moving over to a different device, as the Huawei Y6p does not meet my requirements and in the event that I do move over to another device, the Huawei Y6p will not be worth going over to my kids, as I am totally disappointed with Huawei. As a Huawei customer, I am not happy at all with the experience I am getting thus far. Even when I spoke to one of your complaint’s consultants from head office, who showed no remorse to the fact that your device has no Google services or application and that the device is designed to perform like it is supposed to. I feel sorry for all those users who already has the Huawei Devices without the Google Service, I am not professional when it comes to devices, but there are just some features you get use to and that you depend on throughout you daily routine.
0 replies
76 months ago
Defective Products Sold
It has come to our attention that we were sold a lounge suite that does not meet Bradlows standards and that we were not even made aware that the lounge suite was not even leather. When we bought the lounge suite and other items form Bradlows Claremont in Cape Town on the 12 December 2017, we were told that we are getting a quality lounge suite and that it will last us for years. Well 2 years later and the lounge suite has a tear in it, and when queried at our local Bradlows store at Southgate in Johannesburg on the 23rd December 2019, the consultant who assisted, Andrew, advised that we need to log a complaint with the store we bought the items from or log a call with the supplier to have the items assessed to have it repaired or re-upholstered as the warranty on the items expired on the 12 December 2019, and the cost would be for our own. My wife went back to the Bradlows store at Southgate in Johannesburg on the 06th January 2020 to have the matter investigated further. There she was assisted with David Chetty the manager of the store, he contacted Bradlows customer care and logged a call with the customer care for assistance. I do not understand that when we bought the lounge suite, it was not mentioned that it is not real leather, and why we were not even offered a leather guard to protect the lounge suite. The lounge suite was R15000 and not once did Bradlows staff blink to have our money taken, knowing that they gave us wrong information and that the items sold was under false pretenses. Even for a Bradlows store to advise us to log a complaint with another Bradlows store is unacceptable, as one would believe all Bradlows stores sell the same items and we can get service from any of their branches. I feel that Bradlows needs to take full responsibility for this and have our lounge suite repaired or replaced as we did not spend R15000 on an item to last us 2 years and they did not mention that our warranty does not cover the material and not once did they not over us protection or even advise that it is not real leather they selling to us.
0 replies
80 months ago
Reconnection Errors due to System Changes
It’s funny how DSTV promises how your subscription does not increase when you on Pricelock subscription and that you have to guarantee a debit order to be in place with the Pricelock. As normal my August 2019 debit order goes off on the 27th and I get debited R633.00. My July debit order was also about R630.67. Just after my 27th August 2019 debit order on the 29th August 2019 my DSTV services was stopped and when I called DSTV they advised me that DSTV changed systems and that only the Pricelock subscribers where effected and that they will reactivate my services and will log a call to have the account rectified as it is on DSTV’s side where the error is not mine as they can see that my Debit order has been successful and all is in order, I confirmed with the agent whether I will get charged the reactivation fee and they confirmed that I will not be charged and that its again is DSTV’s fault and not mine, because of the system change. Upon Reactivation, I was charged a R50 reconnection fee. Again on the 7th September 2019 my services was suspended, as I received and SMS message that said I had to pay R270.81 to have my services reconnected. Again I called DSTV’s Call center and again the agent apologized for the inconvenience caused and again logged a call to have my service synced as the fault was on DSTV’s side because of the system change. Again I asked whether I will be changed a reconnection fee and again the agent said no, as it was on their side the error was made. Again a reconnection fee was charged of R50. Again on the 13th September 2019 my services was suspended, as I received and SMS message that said I had to pay R357.41 to have my services reconnected. Again I called DSTV’s Call center and again the agent apologized for the inconvenience caused and again logged a call to have my service synced as the fault was on DSTV’s side because of the system change. Again I asked whether I will be changed a reconnection fee and again the agent said no, as it was on their side the error was made. Again a reconnection fee was charged of R50. Again on the 18th September 2019 my services was suspended, as I received and SMS message that said I had to pay R409.83 to have my services reconnected. Again I called DSTV’s Call center and again the agent apologized for the inconvenience caused and again logged a call to have my service synced as the fault was on DSTV’s side because of the system change. Again I asked whether I will be changed a reconnection fee and again the agent said no, as it was on their side the error was made. Again a reconnection fee was charged of R50. Again on the 23rd September 2019 my services was suspended, as I received and SMS message that said I had to pay R922.25 to have my services reconnected. Again I called DSTV’s Call center and again the agent apologized for the inconvenience caused and again logged a call to have my service synced as the fault was on DSTV’s side because of the system change. Again I asked whether I will be changed a reconnection fee and again the agent said no, as it was on their side the error was made. Again a reconnection fee was charged of R50. On the 27th September 2019, I was surprised when my account was debited with an amount of R957.25 thinking that DSTV has resolved the errors on their system, but nothing like this was done and I have to pay for something that was not even my fault and not once has DSTV returned my call to apologize or rectify the matter. What is so funny is that not once did I receive a call from DSTV or Multichoice to say whether the services has been rectified and that all the system changes as been resolved and I will not get suspended again and upon speaking to all the agents from DSTV’s Call Centre they all confirmed the amount of times I called in and also confirmed the amount of service calls that was logged to have the error with the new system DSTV implemented, to have my account rectified. I want DSTV to get to the bottom of this and have my account sorted and have their system error or issues resolved as this does not reflect good on your side to a customer who has been paying their account through debit order monthly. This is also the reason why other customers leave as DSTV cannot keep to the promise they make.
0 replies
84 months ago
Incorrect Information and Unsatisfactory Service Received
I consulted you Kenilworth Vodacom store in Kenilworth Centre on Friday 10th May 2019 with regards to a repair book in, where I was met at the door by Robin Cloete. We went to his consultant station where he advised me that the repair could not be booked in as the system is currently offline. He further looked onto the system and saw when the handset was upgraded and advised that there is a 2 year warranty on the handset and that I can book it in and I can book it in without a POP. As I had explained to him that I don’t have the POP of the handset as it might be in Johannesburg and I reside in Cape Town. I don’t even know whether they will even find it. I then returned to the store today, 13th May 2019 to book in the handset, again I was met at the door by a consultant Moegamat. We again went to his consultant station to book the handset in for repairs. He then advise me that I cannot book in the handset as I do not have the pop and that the handset was not used on the Vodacom Network. I advised him that as per Robin, he advised me that I can book in the handset for repairs with any pop. Moegamat advise me that I will have to wait for Robin to assist, as I insisted that I will not leave until the handset is not booked in. I briefly spoke to Robin, as he was busy with another customer and again he advised me that it can be booked in without a pop. I managed to see Robin again, he then told me that management advised him that the handset needs to be booked in with a pop. He changed his statement, as he knew he was in the wrong and I insisted that I will not leave without booking in the handset, I then insisted that I want to speak to management, he went to the back of the store and returned seconds later saying that he can call the store and get the pop to assist. I gave him stores details where the upgrade was made, but before he contacted the store and he checked on the system and advised me that he is not able to assist me as the handset was never used on the Vodacom network, and that I cannot book in the handset. I advise him again, that he advised me that the handset could be booked in without a pop, and now they request a pop, and now they cannot assist. He said that the store where I bought the handset should have advise me on the policy, which nothing of this sort was mentioned, he gave me a copy of the IMEI trace printout, where I asked him for his details. I am not going to let this slide, because of Vodacom’s staff not providing the correct information, I have a faulty handset I cannot use. I would like to have this matter resolved, and the handset repaired under warranty.
168 replies
96 months ago
Bad Customer Service from Telkom
I logged a call on the 23rd May and today the 28th May 2018, still no response. If this is how a valued customer is treated, then I must say that Telkom has really followed in the footsteps of its counterparts. I have not missed my payment on my Telkom account once, and then I receive a sms message of me being handed over for debt collection. If thatvis not enough I receiver another message for Notice of Pending Litigation for the amount owed to Telkom. How is that possible that my account has never been overdue or in arrears and this is how Telkom handles my account. If my account was in arrears, I should have been contacted by their account department to make payment arrangements, not even a call from their call center or collections department. I am disgusted in the way I'm being treated by Telkom. A valued customer, this is really not on, yet they think people will just leave it and let it slide, when a corporate giant steps on your toes, it hurts, afterall we are human too. I want those message to be cleared and my name to be restored and removed from any systems for debt collection, I want Telkom to make right where they went wrong anf restore my faith in them, if not, they are just like the others players M,V and C. What Telkom is actually good for is, we arr sorry and we appologise for the inconvenience caused. This message will most probably take another month to get resolved or responded to. Telkom must pay fir what they did and are doing, not only to me, but other clients to.
158 replies
96 months ago
Helkom's bad litigation.
If this is how a valued customer is treated, then I must say that Telkom has really followed in the footsteps of its counterparts. I have not missed my payment on my Telkom account once, and then I receive a sms message of me being handed over for debt collection. If thatvis not enough I receiver another message for Notice of Pending Litigation for the amount owed to Telkom. How is that possible that my account has never been overdue or in arrears and this is how Telkom handles my account. If my account was in arrears, I should have been contacted by their account department to make payment arrangements, not even a call from their call center or collections department. I am disgusted in the way I'm being treated by Telkom. A valued customer, this is really not on, yet they think people will just leave it and let it slide, when a corporate giant steps on your toes, it hurts, afterall we are human too. I want those message to be cleared and my name to be restored and removed from any systems for debt collection, I want Telkom to make right where they went wrong anf restore my faith in them, if not, they are just like the others players M,V and C. What Telkom is actually good for is, we arr sorry and we appologise for the inconvenience caused. This message will most probably take another month to get resolved or responded to. Telkom must pay fir what they did and are doing, not only to me, but other clients to.
53 replies
101 months ago
MFC Restructure Assistance and Feedback
Today I was pushed from Pillar to post trying to get assistance from MFC\ Nedbank but to no avail. I contacted the Call center and spoke to Lucky who said that he was not able to assist me in getting the current vehicle contract restructured and he transferred me to Calvin at the collection department. He also said that he is not able to assist me and I was transferred to back to the call center where I spoke to Florence who tried to assist, but at the end also said that she is not able to assist and that she needs to speak to Lucky as he should have assisted me. I asked her that I am not going to hold on as I cannot be pushed from pillar to post and that I need someone at MFC to contact me with feedback and response to my request.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (25%)
1 Star
18 (75%)