TV
The Vault American Clothing
Unclaimed Business
TV
The Vault American Clothing
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNP
Nosimphiwe P
1 reviews | Active since Jan 2020
3 Jan 2026, 09:19
Poor Lay-By Transparency and Unfair Refund Policy
I am very disappointed with my experience at The Vault by American Clothing in Wynberg Cape Town. On 22 December 2025, I made a purchase worth R7,400, which included two pairs of shoes. I took one pair and placed the other on lay-by, with the intention of collecting it on 15 January 2026. On 3 January, my circumstances changed when my nephew received two pairs of shoes as a gift, making the lay-by unnecessary. When I contacted the store to cancel the lay-by and request a refund, I was informed that no refunds are allowed and that the money must be spent in-store instead. While I understand that businesses have their own policies, this rule was never explained to me at the time of purchase. I was simply asked to sign the lay-by slip and was not verbally informed of this condition. The store later confirmed that this is a common challenge they experience with customers, which raises concerns. If a policy is significantly different from industry norms, staff should be properly trained to clearly explain it before payment is taken, rather than relying on wall notices. As a customer focused on selecting items, it is unrealistic to expect one to stop and read alerts. Now I am being forced to accept a voucher instead of a refund, which I find unfair and unreasonable. This experience has left me feeling blamed as the customer, despite the lack of proper communication. Transparent policies and good customer service require clear explanation, not assumptions. I am extremely unhappy with the service received and believe this situation could have been avoided with better staff training and honest communication.
Helpful (0)
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Nosimphiwe P
1 reviews | Active since Jan 2020
3 Jan 2026, 09:19
Poor Lay-By Transparency and Unfair Refund Policy
I am very disappointed with my experience at The Vault by American Clothing in Wynberg Cape Town. On 22 December 2025, I made a purchase worth R7,400, which included two pairs of shoes. I took one pair and placed the other on lay-by, with the intention of collecting it on 15 January 2026. On 3 January, my circumstances changed when my nephew received two pairs of shoes as a gift, making the lay-by unnecessary. When I contacted the store to cancel the lay-by and request a refund, I was informed that no refunds are allowed and that the money must be spent in-store instead. While I understand that businesses have their own policies, this rule was never explained to me at the time of purchase. I was simply asked to sign the lay-by slip and was not verbally informed of this condition. The store later confirmed that this is a common challenge they experience with customers, which raises concerns. If a policy is significantly different from industry norms, staff should be properly trained to clearly explain it before payment is taken, rather than relying on wall notices. As a customer focused on selecting items, it is unrealistic to expect one to stop and read alerts. Now I am being forced to accept a voucher instead of a refund, which I find unfair and unreasonable. This experience has left me feeling blamed as the customer, despite the lack of proper communication. Transparent policies and good customer service require clear explanation, not assumptions. I am extremely unhappy with the service received and believe this situation could have been avoided with better staff training and honest communication.
0
Replies (0)CT
Corné Titus
1 reviews | Active since Jan 2020
27 Nov 2020, 16:27
Bad service
Bad customer service!! One of the cashiers, I assume it’s the manager has a bad attitude and treats his employees as he pleases!
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Corné Titus
1 reviews | Active since Jan 2020
27 Nov 2020, 16:27
Bad service
Bad customer service!! One of the cashiers, I assume it’s the manager has a bad attitude and treats his employees as he pleases!
0
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Chana A
1 reviews | Active since Jan 2020
10 Jul 2019, 13:46
Molded and peeled off soviets X2
To whom this may concern. This will be the second time that I received a pair of takkies from American Clothing that molded and broke in less then a month. This is disappointing and the mere fact that your clerk could contact me in less the 5 minutes to advise that your Wynberg branch is blatantly discarding my concerns is considered rather unethical and definitely far from customer centric. If you see my previous correspondence below, you will note that 2 pairs in 2 months is a problem. If not, I think I should advise potential customers of the quality of apparel and attitude of your employees.
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Chana A
1 reviews | Active since Jan 2020
10 Jul 2019, 13:46
Molded and peeled off soviets X2
To whom this may concern. This will be the second time that I received a pair of takkies from American Clothing that molded and broke in less then a month. This is disappointing and the mere fact that your clerk could contact me in less the 5 minutes to advise that your Wynberg branch is blatantly discarding my concerns is considered rather unethical and definitely far from customer centric. If you see my previous correspondence below, you will note that 2 pairs in 2 months is a problem. If not, I think I should advise potential customers of the quality of apparel and attitude of your employees.
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Replies (0)ZM
Zachary M
1 reviews | Active since Jan 2020
28 Dec 2016, 21:32
Disgusting Customer Service
<p>It is with great disappointment that I am typing out this complaint right now about the disgusting customer service I had with American Clothing/The Vault in Wynberg Main Road today.</p> <p>I went into the Cavendish branch on Saturday looking for a size 10UK black AF1 Low but there wasn't any and the salesman said there is a 9.5 and that it would fit perfectly and that I should try it. I then took it home and it was hurting me so much that I just couldn't wear it and I didn't. I took it back today asking if I can exchange it for a size 10UK Black Low AF1 and the guy at the counter called around and said they don't have any but he can give me a voucher to the value of the shoes and I can call them again to check if they have which is pretty inconvenient as you are the people sitting with my money and I'm the one sitting with no shoes.</p> <p>I then went to the Wynberg Main Rd (The Vault) and asked the grey haired worthless piece of **** of an idiot behind the counter if they have any size 10UK Black AF1 Low in store and he said no.</p> <p>He spun me a whole irrelevant story about he don't think they'll get any anymore cause Jack Lemkus and Sportscene will get the stock and all other stuff I didn't ask him and then just said I must come look in 2 weeks time.</p> <p>I asked him what if in 2 weeks time you still don't have the shoes I'm requesting and he just said well then you have to take something else to that value.</p> <p>I told him I don't want anything else to that value, I want the shoe that I'm paying for. Why would I want to buy something I don't want?</p> <p>He then started getting rude with me and just said here's the number and call us in 2 weeks time and carried on with a customer that approached him after me and I wasn't even done talking and when I asked for the head office email address he just said ja ja it's there on the card that he gave me but when I looked at the card there wasn't any email address.</p> <p>I wanted to ask him for his name but my fiance who was with me felt so humiliated because of how we were treated that she just said come let's just go, as we left the store.</p> <p>I promise you I don't ever want to set foot in any American Clothing or The Vault store ever again and if you can't give me the shoe that I am looking for I would like a full refund please so that I can buy it at another store and get better customer service and not be forced to buy something that I don't want.</p> <p>Pathetic I tell you, totally pathetic.</p> <p>I will never recommend anybody to ever shop at one of your stores.</p>
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Zachary M
1 reviews | Active since Jan 2020
28 Dec 2016, 21:32
Disgusting Customer Service
<p>It is with great disappointment that I am typing out this complaint right now about the disgusting customer service I had with American Clothing/The Vault in Wynberg Main Road today.</p> <p>I went into the Cavendish branch on Saturday looking for a size 10UK black AF1 Low but there wasn't any and the salesman said there is a 9.5 and that it would fit perfectly and that I should try it. I then took it home and it was hurting me so much that I just couldn't wear it and I didn't. I took it back today asking if I can exchange it for a size 10UK Black Low AF1 and the guy at the counter called around and said they don't have any but he can give me a voucher to the value of the shoes and I can call them again to check if they have which is pretty inconvenient as you are the people sitting with my money and I'm the one sitting with no shoes.</p> <p>I then went to the Wynberg Main Rd (The Vault) and asked the grey haired worthless piece of **** of an idiot behind the counter if they have any size 10UK Black AF1 Low in store and he said no.</p> <p>He spun me a whole irrelevant story about he don't think they'll get any anymore cause Jack Lemkus and Sportscene will get the stock and all other stuff I didn't ask him and then just said I must come look in 2 weeks time.</p> <p>I asked him what if in 2 weeks time you still don't have the shoes I'm requesting and he just said well then you have to take something else to that value.</p> <p>I told him I don't want anything else to that value, I want the shoe that I'm paying for. Why would I want to buy something I don't want?</p> <p>He then started getting rude with me and just said here's the number and call us in 2 weeks time and carried on with a customer that approached him after me and I wasn't even done talking and when I asked for the head office email address he just said ja ja it's there on the card that he gave me but when I looked at the card there wasn't any email address.</p> <p>I wanted to ask him for his name but my fiance who was with me felt so humiliated because of how we were treated that she just said come let's just go, as we left the store.</p> <p>I promise you I don't ever want to set foot in any American Clothing or The Vault store ever again and if you can't give me the shoe that I am looking for I would like a full refund please so that I can buy it at another store and get better customer service and not be forced to buy something that I don't want.</p> <p>Pathetic I tell you, totally pathetic.</p> <p>I will never recommend anybody to ever shop at one of your stores.</p>
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 18:18
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 18:18
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:56
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:56
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:54
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:54
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:52
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Dec 2016, 17:52
No refunds no goods very horrible service
<p>I purchased pair of all star sneakers for my 2 year old daughter which at the time was not with me when I got home the sneakers were way to big thought I would just go and exchange it. So this morning when she was home we went to Wynberg to exchange I get there they check for the smaller size and they didn't have then they call around for the sneakers after more than and hour wait they tell me the can't find it and they not going to refund at this point I was really upset then Iet the manager know that I need a refund to purchase what I need else where he said no and there is nothing he can do.I then refused to take that answer and he had the security put me and my 2 year old out the store and he was extremely rude about it and insulated me .</p>
0
Replies (0)