Disgusting Customer Service

<p>It is with great disappointment that I am typing out this complaint right now about the disgusting customer service I had with American Clothing/The Vault in Wynberg Main Road today.</p> <p>I went into the Cavendish branch on Saturday looking for a size 10UK black AF1 Low but there wasn't any and the salesman said there is a 9.5 and that it would fit perfectly and that I should try it. I then took it home and it was hurting me so much that I just couldn't wear it and I didn't. I took it back today asking if I can exchange it for a size 10UK Black Low AF1 and the guy at the counter called around and said they don't have any but he can give me a voucher to the value of the shoes and I can call them again to check if they have which is pretty inconvenient as you are the people sitting with my money and I'm the one sitting with no shoes.</p> <p>I then went to the Wynberg Main Rd (The Vault) and asked the grey haired worthless piece of **** of an idiot behind the counter if they have any size 10UK Black AF1 Low in store and he said no.</p> <p>He spun me a whole irrelevant story about he don't think they'll get any anymore cause Jack Lemkus and Sportscene will get the stock and all other stuff I didn't ask him and then just said I must come look in 2 weeks time.</p> <p>I asked him what if in 2 weeks time you still don't have the shoes I'm requesting and he just said well then you have to take something else to that value.</p> <p>I told him I don't want anything else to that value, I want the shoe that I'm paying for. Why would I want to buy something I don't want?</p> <p>He then started getting rude with me and just said here's the number and call us in 2 weeks time and carried on with a customer that approached him after me and I wasn't even done talking and when I asked for the head office email address he just said ja ja it's there on the card that he gave me but when I looked at the card there wasn't any email address.</p> <p>I wanted to ask him for his name but my fiance who was with me felt so humiliated because of how we were treated that she just said come let's just go, as we left the store.</p> <p>I promise you I don't ever want to set foot in any American Clothing or The Vault store ever again and if you can't give me the shoe that I am looking for I would like a full refund please so that I can buy it at another store and get better customer service and not be forced to buy something that I don't want.</p> <p>Pathetic I tell you, totally pathetic.</p> <p>I will never recommend anybody to ever shop at one of your stores.</p>