Pathetic Service!

Placed an order in Nov 2021, for ny sons birthday in March, constant follow up on the order since the 4th, emailed proof of payment since no. From day 1 no confirmation of order, yet full payment was made, after requesting a refund to an email they indicated i email too, they never received the email either, again a glitch in the system.

no ownership, worse client service ever, my satisfaction as a client no where.

There system didnt record the order after taking my money -Client issue according to the Velvet cake co.

The email address to request a refund, does not work- Clients issue according to The Velvet Cake co

Refund requested, my sons birthday is the 14th- Clients issue again, oir refunds take 6-10 days

You can have absolutely amazing cake, and still fall flat because you never ever addressed the clients experience in this entire process!