TV
The Velvet Cake Co
Unclaimed Business
TV
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceqC
quanita C
1 reviews | Active since Jan 2020
10 Mar 2022, 10:52
Pathetic Service!
Placed an order in Nov 2021, for ny sons birthday in March, constant follow up on the order since the 4th, emailed proof of payment since no. From day 1 no confirmation of order, yet full payment was made, after requesting a refund to an email they indicated i email too, they never received the email either, again a glitch in the system. no ownership, worse client service ever, my satisfaction as a client no where. There system didnt record the order after taking my money -Client issue according to the Velvet cake co. The email address to request a refund, does not work- Clients issue according to The Velvet Cake co Refund requested, my sons birthday is the 14th- Clients issue again, oir refunds take 6-10 days You can have absolutely amazing cake, and still fall flat because you never ever addressed the clients experience in this entire process!
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quanita C
1 reviews | Active since Jan 2020
10 Mar 2022, 10:52
Pathetic Service!
Placed an order in Nov 2021, for ny sons birthday in March, constant follow up on the order since the 4th, emailed proof of payment since no. From day 1 no confirmation of order, yet full payment was made, after requesting a refund to an email they indicated i email too, they never received the email either, again a glitch in the system. no ownership, worse client service ever, my satisfaction as a client no where. There system didnt record the order after taking my money -Client issue according to the Velvet cake co. The email address to request a refund, does not work- Clients issue according to The Velvet Cake co Refund requested, my sons birthday is the 14th- Clients issue again, oir refunds take 6-10 days You can have absolutely amazing cake, and still fall flat because you never ever addressed the clients experience in this entire process!
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Jay 567
1 reviews | Active since Jan 2020
2 Nov 2021, 05:48
Amazing service delivery and ever so beautiful and yummy cupcakes
I just love that this company offers a delivery service with even more great stuff like offering a 10% discount and free delivery within a certain radius! You guys are amazzzzing! Thank you for making shopping with you guys and making someone's day special so effortless. Delivery is on point and the cupcakes are even more great!
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Jay 567
1 reviews | Active since Jan 2020
2 Nov 2021, 05:48
Amazing service delivery and ever so beautiful and yummy cupcakes
I just love that this company offers a delivery service with even more great stuff like offering a 10% discount and free delivery within a certain radius! You guys are amazzzzing! Thank you for making shopping with you guys and making someone's day special so effortless. Delivery is on point and the cupcakes are even more great!
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alex F
1 reviews | Active since Jan 2020
30 Jul 2021, 09:26
Nope
Best cakes in town. Worst service in town. IDIOTIC system where you have to trust a faceless automated online ordering service. No human contact, no telephone numbers to call, no cakes kept in store for easy in person purchase. You HAVE to order online, and trust that it will arrive on the requested day. I’m looking for alternatives, i’ve had enough with this company.
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alex F
1 reviews | Active since Jan 2020
30 Jul 2021, 09:26
Nope
Best cakes in town. Worst service in town. IDIOTIC system where you have to trust a faceless automated online ordering service. No human contact, no telephone numbers to call, no cakes kept in store for easy in person purchase. You HAVE to order online, and trust that it will arrive on the requested day. I’m looking for alternatives, i’ve had enough with this company.
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Tyrus G
1 reviews | Active since Jan 2020
12 Apr 2021, 12:17
The Velvet Cake Co - Canal Walk - Bad Customer Service but good quality products
The teller at the Velvet Cake Co in Canal Walk is very unfriendly. I walked into the store and greeted quite loudly (due to wearing a mask) and the teller looked at me and did not respond. She was busy listening to a voicenote on her phone. After ringing up my purchases there was no greeting, she gave us our slip and went back to what she was doing. However, the cake from this store is always of great quality!
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Tyrus G
1 reviews | Active since Jan 2020
12 Apr 2021, 12:17
The Velvet Cake Co - Canal Walk - Bad Customer Service but good quality products
The teller at the Velvet Cake Co in Canal Walk is very unfriendly. I walked into the store and greeted quite loudly (due to wearing a mask) and the teller looked at me and did not respond. She was busy listening to a voicenote on her phone. After ringing up my purchases there was no greeting, she gave us our slip and went back to what she was doing. However, the cake from this store is always of great quality!
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Aminah M
1 reviews | Active since Jan 2020
13 Mar 2021, 11:23
Pathetic service
Ordered a Birthday cake for today and specifically ordered ot for this morning as we made reservations and needed to take the cake with us but we had to leave without it..Its alsmost 1:30 pm and still didnt get a call for delivery. I ordered a few times before but this is the last time ill order by them! Tried calling their call centre but held on for over 20min..I've been caller number 1 for 10min as well. Disappointing!
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Aminah M
1 reviews | Active since Jan 2020
13 Mar 2021, 11:23
Pathetic service
Ordered a Birthday cake for today and specifically ordered ot for this morning as we made reservations and needed to take the cake with us but we had to leave without it..Its alsmost 1:30 pm and still didnt get a call for delivery. I ordered a few times before but this is the last time ill order by them! Tried calling their call centre but held on for over 20min..I've been caller number 1 for 10min as well. Disappointing!
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Nelisa N
1 reviews | Active since Jan 2020
30 Jan 2021, 06:49
Bad service and lies
The worse service ever and lies. I ordered a cake for my 4 year old on the 25th of January 2021 to be delivered on the 29th of January 2021, order number 292264. They told me that the cake will be delivered between 8am-5pm. We waited the whole day till 5pm the cake did not arrive and they didn’t even bother to call or email me to tell me what’s going on, only after I sent them a WhatsApp message asking them what’s going on, only then they sent as sms saying that they are experiencing some delays. The cake only arrived at 7 in the evening. They went on to lie to me on WhatsApp saying that they will make sure I get a treat the following day to make up for the previous day, when I followed up on that, they never responded again. My cake arrived late and I was promised lies. This is very disturbing as I love their cakes and have always ordered from them and recommended them to many of my colleagues, friends and family but this time they showed me flames
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Nelisa N
1 reviews | Active since Jan 2020
30 Jan 2021, 06:49
Bad service and lies
The worse service ever and lies. I ordered a cake for my 4 year old on the 25th of January 2021 to be delivered on the 29th of January 2021, order number 292264. They told me that the cake will be delivered between 8am-5pm. We waited the whole day till 5pm the cake did not arrive and they didn’t even bother to call or email me to tell me what’s going on, only after I sent them a WhatsApp message asking them what’s going on, only then they sent as sms saying that they are experiencing some delays. The cake only arrived at 7 in the evening. They went on to lie to me on WhatsApp saying that they will make sure I get a treat the following day to make up for the previous day, when I followed up on that, they never responded again. My cake arrived late and I was promised lies. This is very disturbing as I love their cakes and have always ordered from them and recommended them to many of my colleagues, friends and family but this time they showed me flames
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Stefanie B
1 reviews | Active since Jan 2020
19 Jun 2020, 11:36
YUM YUM YUM!
The Velvet Cake Co certainly knows how to make a birthday special! Thanks so much for your great service, easy of order and delivering on the day it was required. Most of all thank you for the AMAZING birthday box filled with the most delicious cupcakes & treats weve ever tasted!
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Stefanie B
1 reviews | Active since Jan 2020
19 Jun 2020, 11:36
YUM YUM YUM!
The Velvet Cake Co certainly knows how to make a birthday special! Thanks so much for your great service, easy of order and delivering on the day it was required. Most of all thank you for the AMAZING birthday box filled with the most delicious cupcakes & treats weve ever tasted!
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2019, 07:41
Ruining birthdays with poor customer service delivery
So your cakes are delicious, but you guys fail at customer service. You offer an online delivery service, but fail at allowing customers to plan a celebration because you say the delivery will only come between 8am - 5pm. I’ve been chatting with your service person on WhatsApp go check what time our driver will be arriving so I can arrange my birthday celebration. But all I get is a default response of saying driver will arrive between 8 and 5. How does this count as customer service. So you telling me I ordered 3 days in advance (you have a 24 hr preorder period) and you cannot advise if my order will come in the morning. So basically you have ruined my birthday celebration despite me preplanning the order
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Anonymous
1 reviews | Active since Jan 2020
4 Nov 2019, 07:41
Ruining birthdays with poor customer service delivery
So your cakes are delicious, but you guys fail at customer service. You offer an online delivery service, but fail at allowing customers to plan a celebration because you say the delivery will only come between 8am - 5pm. I’ve been chatting with your service person on WhatsApp go check what time our driver will be arriving so I can arrange my birthday celebration. But all I get is a default response of saying driver will arrive between 8 and 5. How does this count as customer service. So you telling me I ordered 3 days in advance (you have a 24 hr preorder period) and you cannot advise if my order will come in the morning. So basically you have ruined my birthday celebration despite me preplanning the order
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