Pathetic service

Ordered a Birthday cake for today and specifically ordered ot for this morning as we made reservations and needed to take the cake with us but we had to leave without it..Its alsmost 1:30 pm and still didnt get a call for delivery. I ordered a few times before but this is the last time ill order by them! Tried calling their call centre but held on for over 20min..I've been caller number 1 for 10min as well. Disappointing!