Disgusting

Disgusted

My mom ordered a fresh cheese cake for a special occasion. I picture was provided on how the cake must look. When my father picked it up it looked liked it came out of the dustbin. I then returned to try and get it fixed as my mom's guest already arrived. It was her best friends of 45 years bday party. The owner treated me with so much disrespect and made if it was my mother's fault that the cake is wrong. My mother paid R750 for the cake. When i finally arrived at the party with the cake when we cut it and tasted it, it was definitely not freshly baked. I addressed this with the manager again who just stated that my feedback is valuable. My mother was embarrassed in front of her friends and Victorian Secret at no stage took responsibility for their fault in this matter. Taking clients money for something they did not deliver.

Disgusted in the new owners and as a loyal customer i would have expected more from them. Will never recommend them to anyone ever again.