Misleading Communication and Refusing Refund

Dear The View Owner ( Doonside ) ... I'm expressing my disappointment after so many years of supporting your business because of great service that we usually preserve as well potrayed. We made booking for family since my sister was graduating yesterday 03.11 and requested to bring a cake. We have communication from WhatsApp upon request stating that cake fee for bringing our own cake is R49 which we did not have a problem... Yesterday we were so abacked when we were charged R49 each person X11 for cutting the cake. We requested clarity and they started telling us that because we did not buy their dessert that what we get charged.. We were very disappointed because that was clashing with communication we had on whatsap, mind you we see this after paying. They refused to rectified the situation and begged us to have free wine or anything else which we refused because we did not budget for this... We are requesting refund urgently and difference for the tip.... Your support management will be highly appreciated. Regards