Pathetic Customer Service

I have given 7 pairs of shoes and two watches (replace bands) for repairs. The first 2 pairs was done perfect. The service was excellent. Thereafter I had given the rest for repairs and to date there was only excuses and no solution. Excuses such as Covid, Storm and family time. these items were given well before the storm and the 5th wave of Covid. Trish the director takes on more than she can handle. she got a day job and got incompetent staff to run a viable business. She not transparent. full of excuses. She never answers her call, love sending WhatsApp messages. Her excuse is that she is in heavy traffic. I had told her it is easier to take a call than to text when driving in heavy traffic. She makes appointments and don,t keep to them. When she needed the business she used to deal with you ant any time, but when she cannot deliver, she says we are invading in her family time and she is a single mother. She needs to prioritize running the business or stick to her day job or stay at home and look after her children. You can,t have both. Her staff Fatima is another incompetent person. Never know whats happening. When you go to the shop you have to call Trish, and 9 out of 10 times Fatima has no air time so the customer need to use their own cell phone.

I will never recomment any one to use them.