Stolen Deposit

I recently made use of this venue for my wedding. The venue itself is beautiful but the hostess/owner is terrible. She forgot to mention that a plated meal instead of a buffet would require additional waitrons at an extra R300 per waiter. We only picked this up 2 months from our wedding when we received the final invoice. We paid our R2000 deposit to confirm the booking but when we asked to get our deposit back it included a R500 "boot bar penalty". We were not made aware in the contract or verbally by the owner. The first time we became aware was when we noticed a sign at the entrance to the venue on the wedding day. This sign does also not stipulate who is responsible for the R500 penalty. The owner with no proof, other than the word from her barman who should have been at the bar serving my guests, decided to just take it off my deposit!!! I feel like my money has been stolen from me.