The Visa Company - business operation

If I was able to give a negative score, I would have. My dealing with this company started after the owner of this company failed to deliver on her promise to get a 'Express Visa" in time. We have paid an additional R6000 to get this so called "Express Visa". In total we have paid just over R10 000 for a US Visa which was never delivered. We have also contacted the Embassy helpline and they have no record of the monies ever been paid over to them. So let me share the timeline and communication between myself and the company. I started my first communication on 26 January requesting a refund. The company replied the same day and promised to have the info ready by 10 AM. 10 AM came and went On 28 January I sent another request for info, I only received a reply back on 29 January again promising to provide me with the info the same day. Again Nothing. On 9 February I sent another message requesting the info. No reply. 11 February I sent another message requesting info. The company replied and said that I will receive the information the following day, which would have been 12 February. On 17 February I contacted the company again requesting when I can expect to receive the refund. No reply On 19 February I sent another message requesting feedback. At least this time the company replied but now had long stories that the embassy has not yet refunded her and that the company is in financial difficulty etc. The company then even agreed that the company has not kept its promise and when I mentioned to get the authorities involved, the company had long stories and I agreed to give them until 22 February to provide me with answers. I again had to send a message on 22 February to remind them of our agreement. This time the excuse for not getting back to me was wifi problems. The company then asked if we can agree on a 50% refund payment scheduled for 28 February with the balance paid on 10 March. I agreed to this proposal. 1 March 2021 I had to again ask why the company did not keep to our agreement. This time the excuse was insufficient funds but promised to sort this out ASAP. On 5 March I received a message claiming that a client has promised to pay the same day and that I will can expect to receive the partial payment as agreed upon. On 15 March the company replied back to ask if I have received any monies so that the company can sort it out. I replied back that no monies have been received and they promised to advise the same day. I have also called the company and during the call they advised now that the embassy will deposit the refund straight into my account. Now this does not make sense as the company already agreed on 2 partial payments. After posting this on Google reviews the company phoned me and asked if I can take down my review as it can have a negative impact on the business. The company send me a screenshot of a payment schedule into my bank account for 26 March. I did then remove the explanation for the bad score from the reviews. On 27 March the company contacted me to confirm payment. NO payment done. On 30 March I received a message that the company will do a cash payment to avoid further delays. Guess what – again no payment 31 March - I received once again another message that payment will be done same day and a screen shot of scheduled payments to be done every Friday until the refund has been paid back in full. 1 April – After communication to and from – WOW, I received 1 down payment (Note however that this payment was late, was supposed to be 26 March). The next scheduled payment was supposed to be 2 April. 3 April – received a message of why no payment was done (apparently waiting for clients to pay) 6 April – Another message asking for more time to pay. Again making excuse waiting for clients to pay 8 April – received a message that double payment will be made if clients follow through with payment. 12 April – Another message with more stories on how I will get my money back. Out of the 4 weekly scheduled payments that was supposed to have started on 26 March only 1 payment was made. This is my experience with this company. Personally I would not recommend this company to anyone. It is now 8 December 2021 and still battling to get my refund