NN
Neil N
Active since Apr 2018
14
Reviews
0
Industries
Reviews
14 reviews19 months ago
Unhappy Solar System Customer
I had a lux power 5kw inverter installed by Graaf & Kie. I live in Richards bay where we have a very high humidity almost daily. 14 Months after installation the unit started acting up and then eventually just died. The Installer came to collect the unit and took it for repairs. After some research I found that the model that was installed is not suitable for coastal areas and my installer claims that he was never informed of this. (clearly the installer does not know his product) The room where the inverter was installed has multiple electricity plug points, electrical devices and DB board and in 20 years I have had no issues with damp, water etc. The repaired device went active on 25 April 2024. At startup there was fan issues. My battery also is not charging properly. The installer then took the inverter and battery to the technician to resolve and brought it back a day or 2 later. This issue has not been resolved and it doesn't look like I am any close to a solution for this. The installer is also dragging his feet in getting this fixed and is full of excuses as to why the inverter is not working properly. Will I buy another Lux Power again - definitely NOT. Will I make use of the same installer in Richards Bay - definitely NOT. The supplier also just ignores the fact that he insisted on installing the model he had and does not take responsibility for the fact that he does not know his product. When the device came back from repair the supplier could simply not get the configuration right (trying for over 12 weeks) which means he either is not competant or the device is not working properly. Currently I am sitting with a system that does not charge my baterry using solar power. It only charges using Escom. I was then threatened and *********ed that if I do not pay his account , he will switch off my inverter. I have asked him to come to my house to sort this out but he point blank refuse. I have also as a sign of good faith paid his labour on this job. I can back this up with recorded telephone conversations as well as whatsapp chats. He still expects me to pay repair cost for a faulty device. He is even now threating me with letters from attorneys.
53 replies
23 months ago
Anti Lux Power
I had a lux power 5kw inverter installed by Graaf & Kie. I live in Richards bay where we have a very high humidity almost daily. 14 Months after installation the unit started acting up and then eventually just died. The Installer came to collect the unit and took it for repairs. The technician claimed water damage and that voided the warrantee, and I am responsible for the repair cost. Lux Power are aware of the inferior quality of their product and spray their boards with a sealant. In my case it did not last. After some research I also found that the model that was installed is not suitable for coastal areas and my installer claims that he was never informed of this. (clearly the installer does not know his product) The room where the inverter was installed has multiple electricity plug points, electrical devices and DB board and in 20 years I have had no issues with damp, water etc. The repaired device went active on 25 April 2024. At startup there was fan issues. My battery also is not charging properly. The installer then took the inverter and battery to the technician to resolve and brought it back a day or 2 later. This issue has not been resolved and it doesn't look like I am any close to a solution for this. The installer is also dragging his feet in getting this fixed and is full of excuses as to why the inverter is not working properly. Will I buy another Lux Power again - definitely NOT. Will I make use of the same installer in Richards Bay - definitely NOT. Lux Power still holds me accountable for the repair cost on their inferior product. The supplier also just ignores the fact that he insisted on installing the model he had and does not take responsibility for the fact that he does not know his product.
0 replies
40 months ago
VAPS Insurance Underwriters not forthcoming with a policy refund
I have cancelled my insurance with this company. I have been trying to get my pro rata premium refund without any success. Queries go unanswered. It has been almost 2 months now. Surely it cannot be that difficult to load a client refund on a computer system. Why should I ask for my refund? It is common sense that if a policy gets cancelled / changed and a refund is due to a client, that it needs to be processed the same time as the policy change. They are very quick to take your money but when it comes to refunds, well it doesn't seem to happen.
0 replies
43 months ago
ABSA VEHICLE FINANCE GETS A THUMBSDOWN
I have bought a vehicle with ABSA Vehicle finance middle of 2006. The Vehicle was paid of round about the end of 2006 / beginning of 2007. I have sent numerous emails to request a proxy letter in order to change the Title deed holder on the registration certificate. Every time I reply to a mail I get issued a new reference no. For every mail that I sent, I get a reply asking for the same information over and over again. I reply every time giving ALL the information they request, just to get a reply on my reply asking for the info again. I honestly cannot understand that it is so difficult to provide me with a proxy letter.
532 replies
45 months ago
Brilliant, sufficient, fast - Canvas and More
I will make use of this company anytime. They are very professional and kept me up to date with the progress of my order throughout the whole process. The quality of their work is absolutely fantastic. They are fast and sufficient.
0 replies
53 months ago
The Visa Company - business operation
If I was able to give a negative score, I would have. My dealing with this company started after the owner of this company failed to deliver on her promise to get a 'Express Visa" in time. We have paid an additional R6000 to get this so called "Express Visa". In total we have paid just over R10 000 for a US Visa which was never delivered. We have also contacted the Embassy helpline and they have no record of the monies ever been paid over to them. So let me share the timeline and communication between myself and the company. I started my first communication on 26 January requesting a refund. The company replied the same day and promised to have the info ready by 10 AM. 10 AM came and went On 28 January I sent another request for info, I only received a reply back on 29 January again promising to provide me with the info the same day. Again Nothing. On 9 February I sent another message requesting the info. No reply. 11 February I sent another message requesting info. The company replied and said that I will receive the information the following day, which would have been 12 February. On 17 February I contacted the company again requesting when I can expect to receive the refund. No reply On 19 February I sent another message requesting feedback. At least this time the company replied but now had long stories that the embassy has not yet refunded her and that the company is in financial difficulty etc. The company then even agreed that the company has not kept its promise and when I mentioned to get the authorities involved, the company had long stories and I agreed to give them until 22 February to provide me with answers. I again had to send a message on 22 February to remind them of our agreement. This time the excuse for not getting back to me was wifi problems. The company then asked if we can agree on a 50% refund payment scheduled for 28 February with the balance paid on 10 March. I agreed to this proposal. 1 March 2021 I had to again ask why the company did not keep to our agreement. This time the excuse was insufficient funds but promised to sort this out ASAP. On 5 March I received a message claiming that a client has promised to pay the same day and that I will can expect to receive the partial payment as agreed upon. On 15 March the company replied back to ask if I have received any monies so that the company can sort it out. I replied back that no monies have been received and they promised to advise the same day. I have also called the company and during the call they advised now that the embassy will deposit the refund straight into my account. Now this does not make sense as the company already agreed on 2 partial payments. After posting this on Google reviews the company phoned me and asked if I can take down my review as it can have a negative impact on the business. The company send me a screenshot of a payment schedule into my bank account for 26 March. I did then remove the explanation for the bad score from the reviews. On 27 March the company contacted me to confirm payment. NO payment done. On 30 March I received a message that the company will do a cash payment to avoid further delays. Guess what – again no payment 31 March - I received once again another message that payment will be done same day and a screen shot of scheduled payments to be done every Friday until the refund has been paid back in full. 1 April – After communication to and from – WOW, I received 1 down payment (Note however that this payment was late, was supposed to be 26 March). The next scheduled payment was supposed to be 2 April. 3 April – received a message of why no payment was done (apparently waiting for clients to pay) 6 April – Another message asking for more time to pay. Again making excuse waiting for clients to pay 8 April – received a message that double payment will be made if clients follow through with payment. 12 April – Another message with more stories on how I will get my money back. Out of the 4 weekly scheduled payments that was supposed to have started on 26 March only 1 payment was made. This is my experience with this company. Personally I would not recommend this company to anyone. It is now 8 December 2021 and still battling to get my refund
0 replies
62 months ago
Fraud committed - The Visa Company (Amy Rossouw)
If I was able to give a negative score, I would have. My dealing with this company started after the owner of this company failed to deliver on her promise to get a 'Express Visa" in time. We have paid an additional R6000 to get this so called "Express Visa". In total we have paid just over R10 000 for a US Visa which was never delivered. We have also contacted the Embassy helpline and they have no record of the monies ever been paid over to them. So let me share the timeline and communication between myself and Amy. I started my first communication with her on 26 January requesting a refund. She replied the same day and promised to have the info ready by 10 AM. 10 AM came and went On 28 January I sent another request for info, I only received a reply back on 29 January again promising to provide me with the info the same day. Again Nothing. On 9 February I sent another message requesting the info. No reply. 11 February I sent another message requesting info. She replied and said that I will receive the information the following day, which would have been 12 February. On 17 February I contacted her again requesting when I can expect to receive the refund. No reply On 19 February I sent another message requesting feedback. At least this time she replied but now had long stories that the embassy has not yet refunded her and that she is in financial difficulty etc. She then even agreed that she has not kept her promise and when I mentioned to get the authorities involved, she had long stories and I agreed to give her until 22 February to provide me with answers. I again had to send her a message on 22 February to remind her of our agreement. This time her excuse for not getting back to me was wifi problems. She then asked if we can agree on a 50% refund payment scheduled for 28 February with the balance paid on 10 March. I agreed to this proposal. 1 March 2021 I had to again ask why she did not keep to our agreement. This time her excuse was insufficient funds but promised to sort this out ASAP. On 5 March I received a message claiming that a client has promised to pay the same day and that I will can expect to receive the partial payment as agreed upon. 11 March I sent another message that I now will start with legal action against this company. On 15 March she replied back to ask if I have received any monies so that she can sort it out. I replied back that no monies have been received and she promised to advise the same day. I have also called her and during the call she advised now that the embassy will deposit the refund straight into my account. Now this does not make sense as she already agreed on 2 partial payments. I have now opened a case of fraud against this company.
0 replies
86 months ago
Bad Service from Builders Warehouse Richards bay
I bought a Expanda security gate that was on promotion at Builders Warehouse Richards Bay. The store did not have stock of the colour I wanted so I ordered one in the colour I want. full payment was made when the order was placed on the 7th of February 2019. I, my wife and my son have been to the store on many occasions to find out when we will receive the gate. Every time we get a different excuse but no definite answer as to when we might expect to receive the item I paid for in full. It is 14 March 2019 today and still no answer. my question is - in the whole of South Africa is there not even 1 gate at any of the builders warehouse stores available or are the Richards bay branch just not interested in delivering a service.
56 replies
91 months ago
MTN incompetent to fixing billing issues after upgrade in December 2017. Date today 25 Oct 2018
I am still been billed a promo fee of R200 per month for a device THAT I DID NOT UPGRADE. I only upgraded the package NOT THE DEVICE. This has been going on from December 2017. How difficult is it to sort out your mess? Still - Incorrect Billing 10 months after upgrade and refund from MTN Incorrect billing even after refund from MTN. The original contract agreement was R469 p/m I am billed R700 + p/m and have been fighting since December 2017 to get this sorted out. I have upgraded ********** 318. A refund was processed and I thought all is sorted out. That however is not the case. below the previous complaint on Hello Peter with feedback from MTN 7 months after upgrade and still incorrect billing 6 months after upgrade and still no resolution to over billing I upgraded a MTN cell no ( ********** 318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - ********** 29 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1- ********** 3634 claiming query is resolved. MTN ref ********** 44 logged as query has not been resolved - 15 Feb 2018. MTN ref ********** 95 logged query as no feedback was provided - 23 Feb 2018. Mondo Mobile ref 9179 on 23 Feb 2018 MTN ref 1- ********** 0194 logged query as no feedback was provided MTN ref 1- ********** 1626 logged query as no feedback was provided. The voice recording of the contract was sent to Geraldine Marion @ Richards Bay Direct MTN store by Tia Moonsammy form mondo mobile. I have also asked for a copy of the documentation The voice recording was also sent directly to Malinee Laikram ********** at MTN on 27 Mar 2018. A email was sent to Malinee on 4 Apr 2018 requesting feedback - no reply. The subscriber agreement was sent from Mondo Mobile on 10 Apr by Rasool Ngcobo. I phoned Chantelle at mondo mobile on 11 Apr requesting more information and a new query was logged for MTN - ref 1- ********** 8426 to correct the problem. The voice recording clearly states on at least 3 occasions the cost of R469 per month. The package agreed upon includes 350 min talk time, 350 sms and 5GB data. The voice recording also confirms that no device will be taken with this offer as I will use the existing handset that I have. Every Month since the upgrade I am invoiced R929. I also have spoken to Chantelle and Tia at Modno Mobile on tel ********** . According to Mondo Mobile the paperwork they submitted to MTN is correct. The subscriber agrrement I received was sent from MTN and does not show any amounts.(Only codes which i have no idea what it means) I have also queried from Chantelle at Mondo Mobile to confirm if the paperwork they sent through to MTN is correct. I have not received a straight yes or no answer I lost count of the number of calls made to both these companies. MTN ref 1- ********** 8426 logged 11 April 2018 MTN ref - ********** 27 logged 18 Apr On 25 Apr 2018 i did a review of Mondo mobile on Hello Peter. I have received a call from Mondo asking for a couple of days to sort this out. on 2 May 2018 I received a call from Mondo stating that they have sent through an ammendment to my contract to sort this out with MTN (I did not receive a copy of this paperwork) On 3 May I received a sms from MTN with ref 1- ********** 3286 informing me that the query has been escalated. On 14 may i received a call from Mondo claiming that they have received confirmation from MTN that all has been sorted out and that MTN will refund me the amount over charged as well as correct the monthly billing amount It is now 1 June 2018. The incorrect amount was deducted from my bank account AGAIN. Phoning MTN and query the ref no received on 3 May 2018, the agent informed me that the incorrect documentation was sent through to them by Mondo Mobile and that I should go back to Mondo and get the correct documents. So again i have gone full cicrle without making any progress. I have been on the line with MTN for 45 minutes and they drop the call. 1 June 2018 - spoke to Viven Naidoo at Mondo will follow up with MTN. It is now 13 June 2018 and no response from Mondo. Mondo replied soon after 13 June 2018 confirming that the documentation with the correct information was now sent to MTN. on 10 July 2018 I received a mail from MTN with a link to view my next bill. I can see some changes were made with regards to the package that I upgraded to. The package amount has been corrected but I am still been billed for a device I DID NOT take when I upgraded in December 2017. WHAT DO I NEED TO DO TO GET THIS SORTED OUT ONCE AND FOR ALL. Official private business reply Thank you for your post We sincerely apologise for the inconvenience and a long drag in resolving your billing and package query. Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, Thank for your persistence in helping to resolve the matter. After the correct documents were received from Mondo mobile a credit is passed and the amount is R2766.03 against your account . This means there wont be a debit order on your bank account on the 2018-07-31 and for August we will debit the difference of your bill minus the R 757.84 credit remaining. we understand the frustration all this breakdown in service delivery has caused. Warm regards, Eunice Complaints analyst. Official business reply Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback. Warm regards Sizwe Schoeman Complaints Management team 2 Oct 2018, 12:10 23 days ago 12 Oct 2018, 13:27 13 days ago NeilNorman: The incorrect deduction is from a promo fee. this I saw when I received my latest invoice for September 2018 which was available today (12 October 2018). when I did the upgrade in December 2017 I have NOT TAKEN A NEW DEVICE. Pleas advise what the promo fee is for. Also it is now 12 days after my previous post and no feedback from MTN other than that they have received my complaint. How difficult is it to sort out your mess.
105 replies
92 months ago
Still - Incorrect Billing 10 months after upgrade and refund from MTN
Incorrect billing even after refund from MTN. The original contract agreement was R469 p/m I am billed R700 + p/m and have been fighting since December 2017 to get this sorted out. I have upgraded ********** 318. A refund was processed and I thought all is sorted out. That however is not the case. below the previous complaint on Hello Peter with feedback from MTN 7 months after upgrade and still incorrect billing 6 months after upgrade and still no resolution to over billing I upgraded a MTN cell no ( ********** 318) through Mondo Mobile on 13 December 2017. The voice recording confirmed the upgrade without a new device to the value of R469 per month. In January the invoice was R929.00. Calls was logged between MTN and Mondo Mobile on numerous occasions to get this resolved without success. MTN REF - ********** 29 26 Jan 2018 call to MTN on 2 Feb 2018 (no feedback could be provided) reply from MTN on 4 Feb 2018 - ref 1- ********** 3634 claiming query is resolved. MTN ref ********** 44 logged as query has not been resolved - 15 Feb 2018. MTN ref ********** 95 logged query as no feedback was provided - 23 Feb 2018. Mondo Mobile ref 9179 on 23 Feb 2018 MTN ref 1- ********** 0194 logged query as no feedback was provided MTN ref 1- ********** 1626 logged query as no feedback was provided. The voice recording of the contract was sent to Geraldine Marion @ Richards Bay Direct MTN store by Tia Moonsammy form mondo mobile. I have also asked for a copy of the documentation The voice recording was also sent directly to Malinee Laikram ********** at MTN on 27 Mar 2018. A email was sent to Malinee on 4 Apr 2018 requesting feedback - no reply. The subscriber agreement was sent from Mondo Mobile on 10 Apr by Rasool Ngcobo. I phoned Chantelle at mondo mobile on 11 Apr requesting more information and a new query was logged for MTN - ref 1- ********** 8426 to correct the problem. The voice recording clearly states on at least 3 occasions the cost of R469 per month. The package agreed upon includes 350 min talk time, 350 sms and 5GB data. The voice recording also confirms that no device will be taken with this offer as I will use the existing handset that I have. Every Month since the upgrade I am invoiced R929. I also have spoken to Chantelle and Tia at Modno Mobile on tel ********** . According to Mondo Mobile the paperwork they submitted to MTN is correct. The subscriber agrrement I received was sent from MTN and does not show any amounts.(Only codes which i have no idea what it means) I have also queried from Chantelle at Mondo Mobile to confirm if the paperwork they sent through to MTN is correct. I have not received a straight yes or no answer I lost count of the number of calls made to both these companies. MTN ref 1- ********** 8426 logged 11 April 2018 MTN ref - ********** 27 logged 18 Apr On 25 Apr 2018 i did a review of Mondo mobile on Hello Peter. I have received a call from Mondo asking for a couple of days to sort this out. on 2 May 2018 I received a call from Mondo stating that they have sent through an ammendment to my contract to sort this out with MTN (I did not receive a copy of this paperwork) On 3 May I received a sms from MTN with ref 1- ********** 3286 informing me that the query has been escalated. On 14 may i received a call from Mondo claiming that they have received confirmation from MTN that all has been sorted out and that MTN will refund me the amount over charged as well as correct the monthly billing amount It is now 1 June 2018. The incorrect amount was deducted from my bank account AGAIN. Phoning MTN and query the ref no received on 3 May 2018, the agent informed me that the incorrect documentation was sent through to them by Mondo Mobile and that I should go back to Mondo and get the correct documents. So again i have gone full cicrle without making any progress. I have been on the line with MTN for 45 minutes and they drop the call. 1 June 2018 - spoke to Viven Naidoo at Mondo will follow up with MTN. It is now 13 June 2018 and no response from Mondo. Mondo replied soon after 13 June 2018 confirming that the documentation with the correct information was now sent to MTN. on 10 July 2018 I received a mail from MTN with a link to view my next bill. I can see some changes were made with regards to the package that I upgraded to. The package amount has been corrected but I am still been billed for a device I DID NOT take when I upgraded in December 2017. WHAT DO I NEED TO DO TO GET THIS SORTED OUT ONCE AND FOR ALL. Official private business reply Thank you for your post We sincerely apologise for the inconvenience and a long drag in resolving your billing and package query. Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, Thank for your persistence in helping to resolve the matter. After the correct documents were received from Mondo mobile a credit is passed and the amount is R2766.03 against your account . This means there wont be a debit order on your bank account on the 2018-07-31 and for August we will debit the difference of your bill minus the R 757.84 credit remaining. we understand the frustration all this breakdown in service delivery has caused. Warm regards, Eunice Complaints analyst.
210 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)