VI
VAPS Insurance Underwriters
Unclaimed Business
VI
VAPS Insurance Underwriters
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About VAPS Insurance Underwriters
VAPS Insurance Underwriters has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked VAPS Insurance Underwriters across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Keletso M
1 reviews | Active since Jan 2020
18 Oct 2025, 11:48
Vaps Insurance worst insurance
Worst insurance when you have to claim. My truck was in an accident, out of R179k they offered settlement of R34k and said everything was wear and tear. Ontop of that they expect me to pay for storage of truck at a Panel Beater they decided to take the truck to. Condescending tone when they talk to me as if i am not a client, from day one they have never wanted to actually assist me but always finding excuses not to pay
Helpful (0)
|Replies (0)KM
Keletso M
1 reviews | Active since Jan 2020
18 Oct 2025, 11:48
Vaps Insurance worst insurance
Worst insurance when you have to claim. My truck was in an accident, out of R179k they offered settlement of R34k and said everything was wear and tear. Ontop of that they expect me to pay for storage of truck at a Panel Beater they decided to take the truck to. Condescending tone when they talk to me as if i am not a client, from day one they have never wanted to actually assist me but always finding excuses not to pay
0
Replies (0)FT
Francois T
1 reviews | Active since Jan 2020
16 Oct 2025, 14:53
Vaps spam calls
Your people will not call me. Remove all my nrs from your system. Where did I give you permission to call According to pop act. Must I given permission Before you call me
Helpful (0)
|Replies (0)FT
Francois T
1 reviews | Active since Jan 2020
16 Oct 2025, 14:53
Vaps spam calls
Your people will not call me. Remove all my nrs from your system. Where did I give you permission to call According to pop act. Must I given permission Before you call me
0
Replies (0)VM
Vuyo M
1 reviews | Active since Jan 2020
28 Oct 2024, 18:55
VAPS SA ****mer
VAPS SA is a **** I took cover with them 6 months ago when it was time to pay and cover my car they refused to fix my car they said it’s wear and tear they don’t cover the repairs.you will regret taking cover with them be careful.
Helpful (0)
|Replies (0)VM
Vuyo M
1 reviews | Active since Jan 2020
28 Oct 2024, 18:55
VAPS SA ****mer
VAPS SA is a **** I took cover with them 6 months ago when it was time to pay and cover my car they refused to fix my car they said it’s wear and tear they don’t cover the repairs.you will regret taking cover with them be careful.
0
Replies (0)VN
Viloshini N
1 reviews | Active since Jan 2020
27 Apr 2023, 22:48
VAPSSA CAR WARRANTY
VAPSSA is the best car warranty covers to have. They are efficient and reliable. No hassles & promising.
Helpful (0)
|Replies (0)VN
Viloshini N
1 reviews | Active since Jan 2020
27 Apr 2023, 22:48
VAPSSA CAR WARRANTY
VAPSSA is the best car warranty covers to have. They are efficient and reliable. No hassles & promising.
0
Replies (0)SL
Stephan L
1 reviews | Active since Jan 2020
5 Apr 2023, 16:06
Another bad insurance experience!
Our company's fleet are insured with VAPS. We had a fire in December 2022 where the building and contents were demolished. Two forklifts and a trailer are claimed for but to date none of them are honoured. They make rediculous rulings, ie: 1 forklift was insured for R80 000 but they offer me R13 000 as settlement. None of their management wants to get involve, answer a phone call or an e-mail. The only thing they did immediately was to increase our premium due to "high risk".
Helpful (0)
|Replies (0)SL
Stephan L
1 reviews | Active since Jan 2020
5 Apr 2023, 16:06
Another bad insurance experience!
Our company's fleet are insured with VAPS. We had a fire in December 2022 where the building and contents were demolished. Two forklifts and a trailer are claimed for but to date none of them are honoured. They make rediculous rulings, ie: 1 forklift was insured for R80 000 but they offer me R13 000 as settlement. None of their management wants to get involve, answer a phone call or an e-mail. The only thing they did immediately was to increase our premium due to "high risk".
0
Replies (0)NN
Neil N
1 reviews | Active since Jan 2020
5 Jan 2023, 09:19
VAPS Insurance Underwriters not forthcoming with a policy refund
I have cancelled my insurance with this company. I have been trying to get my pro rata premium refund without any success. Queries go unanswered. It has been almost 2 months now. Surely it cannot be that difficult to load a client refund on a computer system. Why should I ask for my refund? It is common sense that if a policy gets cancelled / changed and a refund is due to a client, that it needs to be processed the same time as the policy change. They are very quick to take your money but when it comes to refunds, well it doesn't seem to happen.
Helpful (0)
|Replies (0)NN
Neil N
1 reviews | Active since Jan 2020
5 Jan 2023, 09:19
VAPS Insurance Underwriters not forthcoming with a policy refund
I have cancelled my insurance with this company. I have been trying to get my pro rata premium refund without any success. Queries go unanswered. It has been almost 2 months now. Surely it cannot be that difficult to load a client refund on a computer system. Why should I ask for my refund? It is common sense that if a policy gets cancelled / changed and a refund is due to a client, that it needs to be processed the same time as the policy change. They are very quick to take your money but when it comes to refunds, well it doesn't seem to happen.
0
Replies (0)