Terrible service from Anna (store manager)

I arranged to order two Tissot watches as a birthday gift with Patricia, and everything was planned down to the tee. When I came in to make payment to confirm the order on the pre-arranged date, Patricia was on leave and Anna (the store manager) refused to go ahead with the deal. Not only did she have a bad attitude towards us, she didn't follow up with me as she promised and made no attempt to resolve the issue. I won't be purchasing from The Watch Boutique again.