Quality of food and quality of service

I took my family for an outing at Waterberry Coffee Shop in Ballitto what an absolute disappointment and waste of money not only has the standard of food dropped but their service is almost non existent considering I had to get up and look for a water every time. Food orders forgotten Children's food 15minutes after all the other food arrived. Waiter nowhere to be found or seen not once asking if everything is fine. The quality of food has dropped dramatically which was off putting and we will not go back. Very sad considering...