pathetic service

pathetic service from wig factory , i ordered my hair on the 1st of dececember and they advised that delivery takes between 3-5 days .... on the 8th of december i texted them asking them about the delivery for my hair they advised my hair is with the courier i should get updates from the courier company on the 10th i get a whatsapp telling that my hair was only dispatched from them to the courier today . so it means all they do is lie to their clients , i am even worried if i will get the correct item . i am just frustrated at this point