Unprofessional Service

I had a very bad experience with Wig Factory and would not recommend them to anyone.

I purchased four wigs from them based on what was promised and advertised on their website. When the wigs arrived, they were in terrible condition — excessive shedding, poor quality, and absolutely not what was advertised. The hair looked used and poorly constructed, nothing close to what I paid for.

I physically returned the wigs to their store, and I was promised a full refund within 7 days. That was the last professional interaction I had with them.

Since then, I have called multiple times and received false promises about my refund being processed. Now they have completely stopped answering my calls, which is unacceptable and very unprofessional.

This experience feels dishonest and disrespectful to customers. If you value your money and peace of mind, think twice before buying from Wig Factory. People should NOT buy from them, you will be ****med