supplementary results not found

My brother attended the college in 2008. He wrote his supplementary and passed. He now moved to Pretoria and needs to submit the results for numerous job applications. All we need is the reason and what can be done now. We visited The Department of Education and they say that the college did not submit the results. We contacted the college and they saying that it is too far back to view his results on their system. Can you believe that they don't even archive results? My brothers future depends on this and they keep saying we will be contacted with no luck.