Poor treatment at Thelle Mogoerane Hospital

I would like to bring to your attention the poor treatment and I received at Thelle on 16 October 2025 we arrived around 4p.m at the emergency room after being transferred to another area where patients wait for doctors we noticed that some intern doctors were busy chatting sitting on table and using their phones instead of attending to patients My uncle was in a very bad condition and had to sit in a wheelchair from 17h00 until 03h30 AM almost seven hours without a bed or proper assistance During this time i spoke to a lady wearing pink scrubs a short wig with a hairband light in complexion whose attitude was very unprofessional and disrespectful when i ask if my uncle could get a bed she responded by asking me where she should get one and suggested that i should take him to the another hospital or get medical aid next time she also said that patients in that department are not supposed to sleep while waiting for an ambulance but could not give a clear time for when it would arrive I even offered to bring my own mattress so my uncle could rest but she refused the condition of the department was also dirty and smelly which made situation worse How ever I would like to thank the Matron (Stephanie) Mr Morupe (if im not mistaken about surname) and security team for their kindness and professionalism they helped ensure that my uncle eventually received a bed and proper care To the lady with the bad attitude i want to remind you that nursing is a calling it should be done with love and compassion not just for money every patient deserves dignity and respect regardless of their background status I hope this matter will be taken seriously so that no other family has to go through the same painful experience

Thank you