Unprofessional service from the hospital

My wife went to the hospital last week Wednesday. Blood samples were taken and she was advised she should return Monday the 10 November. I took her there yesterday where she spent the whole day only to be told there’s a certain medication which is not available and she should return today for it. Guess what, she spent another full day there only to be told that the medication is still not there. Now the question is why take down my details including my number when opening a file if you not going to use the it. Why advise me to rerun on a specific day if you are not certain that medication will be available on that specified day. I tried reaching out to the complaints office with no luck. This is bull****. Yes we are sick and need assistance but it does not mean that we’ll take every bull**** thrown at us. I want this resolved asap