Theo Eiendomme – Non-payment, Poor Conduct & Unprofessionalism

Theo Eiendomme – Non-payment, Poor Conduct & Unprofessionalism Agent: Liezl Granzier & Tash Volschenk

My property officially registered on 30 May 2025. Despite this, the agent Liezl Granzier never contacted me post-registration. I had to reach out myself on 4 June, sending all FICA and banking documents. I requested the June rent to be paid by 6 June. No response was received.

Follow-up emails were ignored. When I called, Liezl twice hung up. Only after multiple attempts did she respond on 11 June, stating she had sent a new lease to the tenant (which I never authorised). I made it clear that no new lease or mandate would be signed, because due to law principle “huur gaat voor koop” applies and that I would honour the agent’s commission until 31 December 2025.

Still no rent has been paid out for June. (20June)

I requested a copy of the signed rental mandate authorising Theo Eiendomme to act on the previous owner’s behalf. To date, none has been provided—raising serious legal concerns about whether they were even authorised to manage the unit.

Matters worsened when I called the office on 13 June and spoke with “Tash” (the principals sister) She was rude, hung up the call and told me not to contact her offices again and also falsely cited POPIA to deny me access to my own tenant’s details. Minutes later, she emailed my transferring attorneys and unilaterally terminated the mandate—without ever providing proof of a valid mandate to begin with.

I am an experienced landlord with over 15 years in the property sector. This was by far the most unprofessional experience I’ve encountered.

To this day: • No June rent has been paid. • No signed mandate has been provided. • No apology or attempt at resolution has been received.

I’ve appointed my own attorney and will no longer be engaging with Theo Eiendomme. I hope this review warns others: if you are a property owner, especially one registering a new title, think twice before trusting Theo Eiendomme to manage your investment.