Caution Regarding Thermo Coating

Our experience with Jan was highly disappointing. While he initially appeared professional and accommodating, the actual service fell far short of expectations.

On the first day, no preparation or waterproofing was done as outlined in the quote. For example, a section was marked "complete," even though it lacked the promised waterproofing. Attempts to raise concerns were met with deflection and aggressive, inappropriate personal remarks made in front of his team.

Jan showed no oversight throughout the project. He has ignored my emails and blocked me on WhatsApp, making direct resolution impossible, although he continues to communicate with my husband. When we followed up regarding our last WhatsApp message, he claimed we had told his team we were happy with everything. This was despite us pointing out issues to his team at the time and stating that we would discuss them further with Jan.

He also referred to our WhatsApp messages as “hate messages,” even though they were simply explanations of the issues we were experiencing. Additionally, he claimed we didn’t pay for 2 x 5L of paint supp****. However, most of the paint was used by his team during the last touch-up work and left us with very little to address remaining issues ourselves. In effect, we are being charged for materials they used to fix their own mistakes.

Jan mentioned he would fix the issues but insisted it be done during office hours. Considering the time we’ve already had to take off work for his team to address problems, this is no longer feasible, as his team doesn’t work on weekends.

The Results: We are now left with a significant snag list:

Large, hollow bubbles that will crack and peel over time.

Paint peeling due to being app**** over ***eon droppings and dirt in the garden.

Paint marks all over our pavement, including two large stains of unknown origin.

Interior walls with bubbles caused by rushing the job and not allowing the waterproofing on walls to dry properly.

Two interior roof cracks that were repaired three times but remain unfixed.

Holes throughout the interior, including the garage, that were not addressed but painted over.

If you’re considering this service provider, we strongly recommend thoroughly reviewing feedback before proceeding.