Not a company to deal with

Shocking level of service received. I bought a system from them in Feb 2022. Just called them as the circulation pump for the geyser has stopped working is still under warranty. Their response? I must take the pump out (me, a woman who has no idea whatsoever what to do, should now remove a pump circulating scalding hot water), then bring it to them for assessment so they can see IF it will be replaced. Was planning on using them for fitments to our new home where we will be going full solar, but alas, this will not be the case as I am not going to deal with people like this again. Terrible. Just terrible.