Active since Mar 2014
<div>If I could, I would give a zero rating. You buy machines from them for hundreds of thousands of rands, and when you need support, they tell you to go via Whatsapp, which I did, yesterday. Still no answer. Their after sales service is non existent, they absolutely refuse to help unless you pay a callout fee. They do not stock the spare parts, and if you dare have problem, be prepared to cough up a few thousand rand for them to come and set up a color profile or give you training which they say is included in the purchase of the machine. Absolutely the worst company to deal with. Don't waste your money trying to buy from them, you WILL regret it.</div>
If you are looking for tech, accessories or a whole new setup, don't even bother going anywhere else. Dreamware treat their customers like gold, not just another number in the line. My go-to for everything tech! These guys are legends!
Shocking level of service received. I bought a system from them in Feb 2022. Just called them as the circulation pump for the geyser has stopped working is still under warranty. Their response? I must take the pump out (me, a woman who has no idea whatsoever what to do, should now remove a pump circulating scalding hot water), then bring it to them for assessment so they can see IF it will be replaced. Was planning on using them for fitments to our new home where we will be going full solar, but alas, this will not be the case as I am not going to deal with people like this again. Terrible. Just terrible.
Be warned. Taking your car to a dealer for repairs is not always in your best interest. Why you ask? Well, the parts I bought at FORD and left in the vehicle for them to replace, were in fact not replaced but just left in the car. They allegedly replaced the gearbox oil, but it is seeping out. Got a quote for nearly 40k, and all I can see that was done is a new battery and half a wash. I asked for old parts to be put back in car so I could see what was done. Nope, only my new parts were waiting for me. What a disgusting experience. They had the car for a month and did NOTHING but charge a small fortune. Shameless, lying thieves.
If I could give 0 stars, I would. I don't have any kind of overdraft activated on my account, I don't even use it anymore. Once in a while I log in and make sure it has not gone into a negative balance, and EVERY SINGLE MONTH, Standard Bank charges me fees for Overdraft services, honoring fees and all kinds of nonsense I did not sign up for. I called in to get clarification or the account closed and was told I have to go to a branch or the account will go into a negative even more. No explanation about why I am being charged for a service I do not have? I am not spending the average 5 hours it takes to get assistance at a branch. So I guess the account will go into a negative even more. It is shocking how financial institutions can just do and charge as they please, without consumer knowledge, and there is nothing we can do about it.
It has been over 24 hours with NO SIGNAL. Don't even try blaming loadshedding, that doesn't happen 24hrs a day! I am paying for a service that you are failing to supply, and you are actively costing me money now. Sort this out!!!!!
Dear Supersonic, Really, how difficult can it be to load a new debit order mandate on an account? It was sent long before the debit order should have gone off, but still, you take the money from the old account. What if I didn't leave money in there? That account is now closed, so can you PLEASE do your jobs, and load it to the new account. If your debit order fails, you cut my services. Even though I asked you to deduct from another account.
Capitec is deducting amounts double from my account, and when I call in and ask why and that they reverse it, they tell me it was not them. But the sms states, and I quote " Capitec: Your purchase of R81.08 at ROBLOX * 1-855-333-473 on 01/12/2021 was not deducted from your account due to a technical problem. The amount will be deducted from your account today. We apologise for any inconvenience. Contact us on WhatsApp if you need help: Now they deduct this again, and say no it is the company where the subscription is, which it is not, because for the subscription monthly you get perks. I did not get extra perks because the company deducted twice. Capitec decided to deduct it twice, with a different reference and amount and still charged me for an international transaction fee. Despicable customer service. This is not the first time I have had to call in because of issues with their systems or operations, but it will most definitely be the last. Time to move on to a bank that does not rob their customers.
WHY do we have no signal, AGAIN! This is becoming a regular thing now. We restart the router every morning, and this morning after restarting, there is absolutely no signal. It is dead. I am bot calling in, tried that, and was caller #43 in line?! The payments are quick to go off the account but you don't get the service. Not professional or good by any standards! Sort it out!
I had parts fitted to my vehicle by your Tyres&More branch in Rayton in May 2021. Before I took the car there, I spoke to Michelle personally and she assured me that they could do the fitment of the suspension bushes and they had all the necessary equipment to do so. The parts fitted had to be imported from Australia, and the total amount for that was R28 319.56 (Duty fees included). was R28 319.56 (Duty fees included). When collecting the vehicle from them, I paid an amount of R4800.00 for their labor costs. On the way home, the car started shaking so badly that I had to drive back to have them see why the car was doing this. Firstly she had an attitude, telling me she test drove the car and that there were no issues. Upon inspecting some of the visible new bushes fitted, I discovered that one of them was actually put in the wrong way around. When I asked them about this I was told it would not fit in the right way so the technician who worked on it decided it was ok to fit it in the wrong way around. Not only that, on the one side they left the sleeve from the previous bush in there before fitting the new bush. Another test drive was done and the shaking was confirmed by their workshop across the road, Roelf Kruger Auto Repairs. According to Shaun, it was a wheel bearing issue. Not feeling safe to drive the car back home, we left it there. It stayed there over the weekend and after hearing nothing back from them, I went there to see what was going on. I was told it was not a wheel bearing issue, but a brake caliper that needed cleaning. Note that the vehicle drove to them to have the suspension parts fitted. No issues except the suspension. Had to pay another R975.20 for cleaning of brake calipers. I was also told that the wheel bearing was removed, greased and refitted. It is a sealed bearing, so this is not possible, but hey, what do I know? As advised on the day the vehicle was collected from Tyres&More, the front lower control arms and stabilizer links had to be replaced as well. Unfortunately I had to save up to get these parts, so it took some time but eventually I sourced and bought those, but the vehicle still felt unstable. Next step I took was to replace all 4 shocks (another R9700), but the vehicle was still unstable, swerving when you apply the brakes. I am not a mechanic/technician, and had to pay people to do these fitments for me, which is why the problem was only discovered later on. It has subsequently been discovered that when Tyres&More Rayton fitted the suspension bushes to the rear control arms, they fitted the control arms in backwards, which has caused the bushes to disintegrate. I paid these people to break my car! Upon further inspection, I have found that some of the parts supplied were not even fitted to the vehicle. These parts were also not given back to me, so they have stolen the parts that I supplied! I am not at all satisfied with the service received, or should I say lack thereof. I am giving you a week to supply me with an acceptable solution to this, and failing to do so will result in me taking legal action. I have the proof I need, I am giving you the opportunity to fix this before I take further action. I await your response.
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