ACCOUNTS AND COMMUNICATION DELAYS NEED IMPROVING

I previously loved Think Digital because the system worked well for my children and it was affordable, which makes this even more disappointing. This is unfortunately not the first time there have been delays with the accounts departments... but this recent experience has really pushed things too far. I had an outstanding amount on my daughter’s account, which I settled yesterday, and I sent proof of payment immediately. Before that, I had already waited a full week just to get a response and receive a payment link. A week is really not reasonable. I do understand that staff such may be handling many accounts, but that does not make it acceptable. After payment has been made and proof has been sent, an account should not still be blocked. By the time I post this, I really hope the account will be unblocked - but the process has honestly made me think twice about continuing with Think Digital. I successfully enrolled one of my daughters yesterday, but my middle daughter’s account is still blocked, and I am now at the point of considering requesting a refund for the one and rather moving them both elsewhere. This is not how school accounts should be managed, and communication and turnaround times urgently need improvement.