CAW Third Generation... more like 3rd Party

Two weeks ago (Saturday 29 July 2023) my 9-month-old Defy oven blew up. I immediately called CAW Third Generation with my details, invoice & warranty. I was told first they would send out the Defy reps to confirm the oven is faulty. Then they needed to check if they had replacement stock. Then made arrangements for this Saturday (12 August 2023) to replace the oven as well as have it installed. I received a call from them today (Friday) saying that they are only dropping off the new one as they are not qualified to connect the oven. I then received another call saying they have someone for the installation, but he can't be there tomorrow and will call me in 30 mins..... turns out they can't tell time either as I am STILL waiting.... I feel obligated to write this review as I wish someone could've warned me about purchasing ANYTHING from CAW Third Generation.... they should call themselves 3rd Party. Also, how can you sell items such as ovens when no one who works there knows anything about the appliance. At the end of the day, I am probably going to have to fight for a refund as they are so bad, what if this happens again... I already had to pay R550 for the first install which I won't get back. BE WARNED