Useless Third Generation CAW

We placed an order for a bed, mattress and a silver bar fridge on 22/09/2020 and we are still waiting for the fridge. I contacted Brad, full of promises, does not always return calls. I experience him to be very disrespectful and does not deserve to be in the position he is. The should have delivered the fridge today - 04/12/2020 and there is no sign of them. I phoned twice and he is dead in action. He could be in a pub for all I know.