Shocking Service and Zero Accountability from Be Broadband

Since joining Be Broadband, my experience has been nothing short of frustrating — from constant network disruptions to ongoing incompetence in the accounts department.

When I signed up, I was asked to complete and submit paperwork, which I did immediately. I was later told it was either not received or sent to the wrong email. I followed your instructions to the letter — what happens to that paperwork once it leaves my inbox is your responsibility, not mine.

The same issue happened with the debit order form. I was first told it couldn’t be found. After resending it on 24 April, I was informed once again that I had sent it to the "wrong email address." This level of disorganisation is completely unacceptable.

Out of curiosity, I checked your rating on Hello Peter — 1 star. I only wish I had seen that earlier. The customer service is appalling, and the complete lack of ownership or follow-through is deeply concerning.

Oh and still no answer from them.

I strongly advise anyone considering Be Broadband to think twice.