CK
clinton K
Active since Mar 2012
13
Reviews
0
Industries
Reviews
13 reviews8 months ago
DO NOT, I repeat do not.
They send endless emails claiming no debit order was set up — yet somehow they still take your money. I’ve asked them multiple times what I still owe, and they don’t bother replying to any of my emails. Getting a loan from this company is hands-down the worst decision you could make. The level of incompetence is absolutely staggering, and I honestly can’t wait to get rid of them.
0 replies
10 months ago
Unresolved Payment Issue
I'm posting this review again because clearly, nothing has been resolved. After my original complaint, I received a phone call assuring me the issue would be sorted. I was even asked to delete or update my review once it was "fixed." Against my better judgement, I deleted the review — only to now find myself once again bombarded with emails and calls claiming I haven’t paid. Let me be clear: I was told on the phone that my instalment would be debited from my bank account starting on the 1st. I checked — again — and no debit was made. So how is this still happening? This is unacceptable. I'm tired of empty promises and repeating myself. Fix this. I took out a loan with Unifi and was told that the monthly repayments would be debited from my bank account. Month 1, I get a call saying my account is in arrears. I was confused, as I had provided my banking details and expected the debit order to go off automatically. I was told I now had to make a manual payment and that someone would contact me to explain – no one did. Month 2 – I get the same message again via SMS and email. I call and am told that there are too many DebiCheck mandates loaded on my account… What? I ask how that’s possible and why no one has followed up with me. Silence. Again, I ask to speak to someone senior – still waiting. This is now happening every month. What is the point of giving you my banking details if I’m forced to manually make payments each time? I opted in for debit order for a reason. The customer service is non-existent. No follow-ups, no accountability, and no solutions. I strongly discourage anyone from applying with Unifi. You’ll be left to chase your own payment issues with no help from their side.
0 replies
11 months ago
Shocking Service and Zero Accountability from Be Broadband
Since joining Be Broadband, my experience has been nothing short of frustrating — from constant network disruptions to ongoing incompetence in the accounts department. When I signed up, I was asked to complete and submit paperwork, which I did immediately. I was later told it was either not received or sent to the wrong email. I followed your instructions to the letter — what happens to that paperwork once it leaves my inbox is your responsibility, not mine. The same issue happened with the debit order form. I was first told it couldn’t be found. After resending it on 24 April, I was informed once again that I had sent it to the "wrong email address." This level of disorganisation is completely unacceptable. Out of curiosity, I checked your rating on Hello Peter — 1 star. I only wish I had seen that earlier. The customer service is appalling, and the complete lack of ownership or follow-through is deeply concerning. Oh and still no answer from them. I strongly advise anyone considering Be Broadband to think twice.
0 replies
11 months ago
Absolutely Shocking Service from Unifi – Avoid at All Costs!
I took out a loan with Unifi and was told that the monthly repayments would be debited from my bank account. Month 1, I get a call saying my account is in arrears. I was confused, as I had provided my banking details and expected the debit order to go off automatically. I was told I now had to make a manual payment and that someone would contact me to explain – no one did. Month 2 – I get the same message again via SMS and email. I call and am told that there are too many DebiCheck mandates loaded on my account… What? I ask how that’s possible and why no one has followed up with me. Silence. Again, I ask to speak to someone senior – still waiting. This is now happening every month. What is the point of giving you my banking details if I’m forced to manually make payments each time? I opted in for debit order for a reason. The customer service is non-existent. No follow-ups, no accountability, and no solutions. I strongly discourage anyone from applying with Unifi. You’ll be left to chase your own payment issues with no help from their side.
0 replies
11 months ago
Absolutely Disgusted with Level-7’s Shocking Service
I recently moved and followed the full cancellation process with Level-7. At no point was I informed that I needed to return the router. Weeks later, on 9 May 2025, I suddenly receive an email implying I had failed to comply with some mystery requirement — returning the router — and that I now needed to courier it back at my own cost. When I questioned this, I was condescendingly told that “as per my contract” I should’ve known this. Really? No courtesy call? No clear reminder? Just vague clauses buried in fine print and the excuse that they "only communicate via email"? That’s not service, that’s a trap. To make matters worse, on 13 May I get a cold, threatening email stating that because of the “outstanding account” and failure to meet their so-called obligations, my account is being handed over for collections. All because of a router I was never even told I needed to return? The arrogance and lack of accountability is astounding. I was a paying customer. Instead of resolving this with a shred of empathy or professionalism, I was hit with robotic threats and demands. If you're considering using Level-7, think twice. Their idea of customer service is ignoring you until they want money — and then coming at you with threats. Disgraceful. I’ll never recommend them to anyone.
58 replies
35 months ago
Bad Customer Service
On April 28, 2023, I notified them about my impending move and was given assurance that my connection would be established. In anticipation, I upgraded to a different package and signed the contract on May 20, 2023. However, it is now the 6th of June and I am still waiting for the connection to be set up. Their communication has been extremely poor and their customer service leaves much to be desired. Instead of taking responsibility, they consistently shift blame onto others. Moreover, since Friday, June 2nd, I have been waiting for someone from their office to contact me, but have yet to hear from them.
53 replies
38 months ago
Clueless, with zero customer service values.
I am writing to express my dissatisfaction with the recent service I received from your Edenvale branch. On 15/02/2023, I purchased a door and also paid R600 for someone to come and install the door. I specifically asked the installer if the R600 fee included everything, including the locks, and was informed that it did. I was told that someone would add me to a WhatsApp group shortly to confirm the installation time and date, but I received no communication until I had to call and write an email. After much delay, I was finally added to the group and the gentleman informed me that he would come on Monday. I informed him that my cleaning lady is only there until 15:00, and he assured me that he would arrive before then. On Monday, my cleaning lady informed me at 14:30 that the installers had not arrived yet. I had to ask on the group and was informed that the installer had forgotten and also stated that he couldn't cut the door when there is loadshedding. I then had to make arrangements for someone to be at my house on Tuesday. When the installers finally arrived on Tuesday, my parents were present, and they were informed that we needed to pay extra for the locks. I had specifically asked the installer before paying for the service if everything was included, and he had assured me that it was. When I called Leroy Merlin to clarify the situation, I was informed that someone from Edenvale or the call center would call me back, but no one did. I was forced to pay the installer another R500 for putting in the lock. Finally, when I arrived home last night, I discovered that there was a gap in the door when it was closed, indicating that it had not been cut straight. I am extremely disappointed with the poor service that I received from your Edenvale branch. I would like someone from Leroy Merlin to call me as soon as possible to arrange for the faulty door to be collected and replaced with a new one. I would also like for someone who is capable of performing the installation correctly to come and complete the job. I trust that you will take my complaint seriously and resolve this issue as soon as possible.
0 replies
60 months ago
Fed up with RCS-Dionwired Accounts department!
To whom it may concern: I want to tell you of my journey with RSC. I received 3 months assistance from loss of income, my account was paid every single month. As a customer I knew that this benefit would come to an end and I called the accounts department to ensure that I have a debit order activated for 01/05/2021. I was assured by the accounts consultant that my debit order is set up and that it will go off on the 1st of every month. Then I get an SMS on 05/05/2021 that the debit order did not go off on the 1st. I then call the accounts department to query this as I was assured it would. I was then informed that there were insufficient funds in my account, I told her that it was impossible, I logged onto my bank account and told her over the phone that I do have enough money in my account, why did it not go off. She then changed her story and said that she does not know why and told me that she will set up a debit order for the end of May, I just need to EFT the amount that was due. I then did the EFT on 10/05/2021, on 12/05/2021 I received an SMS that I owe R1332-70 and that to avoid being handed over I must pay this. This came as a shock to me as I know I paid the account. I then called the number provided and a rather rude woman with zero customer service by the name of “Thremera” answered the call. I explained my situation and she continued as if she was talking to her child. I then asked if I could speak to a supervisor, I was informed that it will take time for them to call me back, I told her that I want to be called back as a matter of urgency. She then said I must give her my number, to which I replied that my contact details must be on the system as I received the SMS, nonetheless I gave her my number. That was 9h12am in the morning. I received NO call from any supervisor. I then received a call from the accounts department at 17h18 informing me that I need to pay the R1332-70 by today the latest tomorrow. I again informed the lady that I spoke to a woman in the morning that aggravated me and was told a supervisor will call me (strange how the accounts department could get my number then). I explained the situation again, that how come I as the client must follow up and keep calling to ask whether my debit order is set up, not once but twice and only to find out it is still not set up as we speak. She informed me that the amount I paid is not reflecting and therefore they combined the outstanding amount and the amount that is only due at the end of every month hence the R1332-70. So, I would like to know: 1. How can you just add an amount that I am only obliged to pay at the end of my and threaten me that I need to pay that amount and the outstanding amount, which I paid by tomorrow? 2. Does nobody communicate, make notes on a system about my queries? 3. Why I as the client must keep calling to ensure my debit order go’s off? 4. Do any off your staff receive customer service training, if so, they need to be fired as they are doing a shocking job. Regards Clinton Korf
159 replies
66 months ago
ABSA Payment Relieve with terms and conditions
Asked ABSA for payment relief as I have not received a salary since May 2020. I was given a payment holiday in April, May, and June. I then called and ask for further assistance, I was given 50%, 60%, and the 70% payment structure which I gladly paid. So I emailed them in October with NO reply, I then finally got hold of someone in November. Today ABSA calls me and informs me that they can provide me with assistance but I need to understand that I will be blacklisted as a high-risk client as I am not paying???? I paid the 50,60 and 70 % you are offering me a restructuring payment, not non-payment and yet I need to understand that I will be blacklisted. How does that even make sense??? I did not ask for Covid and I can understand if I did not pay, but i am paying!! so how can i be seen as a non-payer?
56 replies
98 months ago
Vodacom
After I wrote a complaint on here, originally I was contacted by an extremely rude and arrogant agent from Vodacom, but tonight Tracey-Lee Williams from your Social Media department contacted me and was extremely friendly and she was very helpful and understanding. She deserves to be recognized for her amazing customer service and efforts to sort out my problem. Thank you Tracey-Lee
53 replies
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5 Star
1 (7.6923076923076925%)
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1 Star
12 (92.3076923076923%)