VW Thompsons Louistrichadt

On the 31/01/2025 i took my vehicle with registration number FMC076L to the above mentioned address for 195000km service. On arrival I was well received and the normal process of getting the vehicle inspected before taking it into the workshop was conducted by services employees in my presence. They completed the checklist in the process as a normal practice. The vehicle was then taken into the workshop and I left the area as I was going to be contacted when the service was completed by the dealership. I called the dealership around 12 midday to find out as to whether did they manage to diagnose the additional defects communicated to them during the bookings, which are as follows door handles which were hard to open as well as the sunroof that was malfunctioning, on my arrival at the dealership for vehicle collection, i conducted my inspection on the car and realised that the sunroof that i was told had dirt inside the rails was worse than before, it was no more opening at all, I spoke to the service advisor and she called one of her superiors who advised that the vehicle should be taken back into the workshop but the feedback i got there after was that they are going to quote me for the sunroof as the rails were damaged. To my knowledge the vehicle was brought in with the sunroof that was only malfunctioning as I indicated when booking the vehicle in for service. Through this medium of communication I want to register my dissatisfaction and at the same time call for your intervention to get the above matter resolved amicably.