Thorps Table View lack of communication

I bought a Jaecoo J7 a year ago and one of the questions I asked is if I would need to wait long for parts should anything go wrong. The answer given to me was that no. They have parts here in South Africa so the wait should not be long. About 10 months after owning the car I was hit from the back while the car was parked. Insurance took over and got the car to the panel beater. Panel beater informed me that they are waiting on parts and that they do not have an ETA on when they will receive the parts.

I phoned Thorp and they confirmed that the parts are on back order and that they do not have the eta. After a month of waiting I phoned them back and no one knows what is going on. I keep leaving messages and no one gets back to me. Everytime I call they tell me they would need to gather the information and then get back to me which they never do. I am losing faith in this company and I almost want to sell this car now because of the experience. Now it is getting to almost 2 months without my car and I still do not know when I will get the car back/.