Pathetic service

I am writing this review very disappointed and disgusted in the service I have received from Suzuki N1 City from the service consultants all the way to management, Juan (Service Manager) and Niel (Branch Manager).

I made a payment of R2 600 on the 08 May 2025 for my vehicle service. I was advised by Justin via email on the 12 May 2025 that Suzuki had authorised the payment of the service as the car had over 15 000km and that a refund was due to me. The requested documents as per the email were sent back to Justin the same day.

I did not hear from Justin thereafter until I was the one who had to constantly reach out to the Suzuki team. Every time I call, I am told that the query has been escalated but there is never any communication from their side or an update until I then reach out again.

Today the 03 June 2025 almost a month later, I have reached out to Suzuki again. Juan then told me that he is still waiting for his manager to release the payment. My frustration being I have been constantly reaching out and every time advised that the payment request has been forwarded to the relevant team, when will my refund actually be processed. I then requested to speak to his manager and Niel the branch manager has told me that he will request his manager to release the payment.

To date I am still being sent from pillar to post by the Suzuki team, the service received from the Suzuki team has been pathetic to say the least, no one is willing to take accountability or assist. If my refund has not been processed by the 04 June 2025 I will be lodging a formal complaint against the team with the Ombudsman. Very very disappointed.