OS
Olwethu S
Active since Dec 2015
4
Reviews
0
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Reviews
4 reviews3 months ago
poor service received
Very very poor service. Spoke to a sales agent that advised the contact is approved . when I checked the invoice the device details are totally different to what I ordered. client service agents can't even check what's on the order. very poor service
0 replies
7 months ago
Formal complaint - ***** case mishandled & lack of communication
Formal Complaint – ***** Case Mishandling & Lack of communication I am writing to formally raise a complaint regarding the extremely poor handling of a suspected ***** case I reported on 27 August 2025. Upon reporting the incident, I received an SMS advising that I would receive feedback within 24 to 48 hours. Unfortunately, no communication followed. I then called Discovery Bank the following week on Tuesday, and was informed that the person dealing with my case would contact me. This never happened. During the same call, I requested that the tap functionality on my card be disabled. The consultant assisting me said she could not action this, but that she would call me back at 14:00 during her lunch break. Once again, no call was received, and several days passed without any updates. On Friday, 5 September, I followed up via chat, only to be told that I should have reported the incident to the police station. This was the first time I was informed of this requirement, which is very concerning, as it was never mentioned during my initial call or in any follow-ups. To date, I have not been contacted by the person assigned to my case. I was also told that a Team Leader named Bongani would contact me — yet again, no communication was received. As a loyal Discovery Bank client, I am extremely disappointed by the lack of support, inconsistent information, and absence of follow-through in what is a very serious matter. This experience has left me feeling neglected and concerned about the level of service and security provided. I would appreciate it if this matter could be escalated urgently. Please confirm: The current status of the ***** investigation. Why I was not advised of the need for a police report when I first reported the incident. Why no follow-up communication has been made as promised. What steps are being taken to resolve this and ensure it does not happen again. I look forward to a prompt response and resolution. Kind regards, Olwethu Mnyamana 0761074142
795 replies
11 months ago
Pathetic service
I am writing this review very disappointed and disgusted in the service I have received from Suzuki N1 City from the service consultants all the way to management, Juan (Service Manager) and Niel (Branch Manager). I made a payment of R2 600 on the 08 May 2025 for my vehicle service. I was advised by Justin via email on the 12 May 2025 that Suzuki had authorised the payment of the service as the car had over 15 000km and that a refund was due to me. The requested documents as per the email were sent back to Justin the same day. I did not hear from Justin thereafter until I was the one who had to constantly reach out to the Suzuki team. Every time I call, I am told that the query has been escalated but there is never any communication from their side or an update until I then reach out again. Today the 03 June 2025 almost a month later, I have reached out to Suzuki again. Juan then told me that he is still waiting for his manager to release the payment. My frustration being I have been constantly reaching out and every time advised that the payment request has been forwarded to the relevant team, when will my refund actually be processed. I then requested to speak to his manager and Niel the branch manager has told me that he will request his manager to release the payment. To date I am still being sent from pillar to post by the Suzuki team, the service received from the Suzuki team has been pathetic to say the least, no one is willing to take accountability or assist. If my refund has not been processed by the 04 June 2025 I will be lodging a formal complaint against the team with the Ombudsman. Very very disappointed.
0 replies
126 months ago
cancellation of contract
My name is Olwethu Sibeko not a happy customer at all I have been trying to cancell my contract since July and I have been billed 3mths and I want my money back I reported this and all I get is promises that yes mam it will be sorted for you and nothing is happening I am now fed up of mtn they must just cancell this as they people in their call centre then give different information misleading people. I'm really fed up of this.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)