SHOCKING (NO) CUSTOMER SERVICE AND NO COMMUNICATION

I see I am not alone in this review I am about to write. This is the worst dealership I have ever had to deal with. Communication? What is that? The 'gatekeepers' won't put you through to Jacques, the dealer principal. He is either not available or in a meeting?? Derek makes promises he does not keep, Lola, workshop receptionist is rude, calls are not returned and problems are not resolved. I have been battling since the 20th August to get a resolution to the problems, of which only 1 out of 3 has been resolved, which was a warranty issue that took 2 months! Mileage is only on 1800km. I still do not have my service manual returned which was handed in in August. I have spent time, petrol, numerous phone calls and months of frustration and still no outcome. I rue the day I bought a Chery. This branch should be CLOSED DOWN!