DE
Debbie E
Active since Dec 2020
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Impossible to communicate with DSV.
I have been trying for days to get hold of DSV to arrange delivery of my credit card. Call back does not work! It is impossible to get hold of anyone. They called today, ONCE. I could not take the call as I was driving. Why don't they call back or at least answer the phone?? I must have spent an hour on hold all this time. Shocking (non) service
53 replies
5 months ago
SHOCKING (NO) CUSTOMER SERVICE AND NO COMMUNICATION
I see I am not alone in this review I am about to write. This is the worst dealership I have ever had to deal with. Communication? What is that? The 'gatekeepers' won't put you through to Jacques, the dealer principal. He is either not available or in a meeting?? Derek makes promises he does not keep, Lola, workshop receptionist is rude, calls are not returned and problems are not resolved. I have been battling since the 20th August to get a resolution to the problems, of which only 1 out of 3 has been resolved, which was a warranty issue that took 2 months! Mileage is only on 1800km. I still do not have my service manual returned which was handed in in August. I have spent time, petrol, numerous phone calls and months of frustration and still no outcome. I rue the day I bought a Chery. This branch should be CLOSED DOWN!
0 replies
8 months ago
Frustrated, confused & annoyed. MixTelematics-get your act together
I contacted Beame via an online application to cancel my existing tracker as I have sold my vehicle. My request to have a new one installed in my new vehicle has resulted in a huge number of phone calls (Approx 13) from Matrix, MixTelematics, Beame, Powerfleet & Tracking Empire. As a result, I have no idea who to contact wrt my queries. I have requested a hard copy of my contract, but everyone at the customer care call centre says they'll get back to me...still waiting. And of course, you cannot get the same person to speak to. All you get is an acknowledgment of email with a different reference number. I regret my decision now to with Beame (if that is even the correct name). I should have selected a different supplier!
159 replies
9 months ago
Clinton is on the ball
Clinton is on the ball. Communication was excellent. I knew exactly where I stood every step of the way. It was a pleasure doing business with Weelee.
53 replies
14 months ago
Still trying to **** their customers
So...I FINALLY received my cash out after a long and tedious process. Since then, whenever I snap a slip I get the response that I never uploaded the till slip. I have been snapping for years now and NEVER have I not submitted my slip. Finally I receive a response that thy are having trouble and I need to upload onto their website. , which is not practical as you have to scan your slips. I have taken screenshots to show that my submission was successful. This has only happened AFTER i received my cash out. I really don't the time nor energy to continue with this fight. It's ridiculous, really
0 replies
14 months ago
takealot thinks I'm a fool
I returned an item for a refund (not credit) I have been tracking the item since January. On the 28th January it states that the refund has been concluded. I have completed approximately 7 online queries and NO ONE has responded. Today I managed to contact the call center (after a friend gave me the number) only to be told that the refund was credited to my next purchase. I downloaded said invoice and NOWHERE does it state that the amount was credited to this purchase. I paid the full purchase price + delivery. I am beyond dissatisfied with their response as it is not true. If they used the credit it would have reflected on the invoice PLUS tracking reflected REFUND concluded.
0 replies
15 months ago
Snap & they save!!
Seems like I have joined the long list of unhappy customers. I have been trying to get my cash out since Nov last year. I have regularly emailed them, getting the copy and paste replies. I wonder if their partners eg: Proctor & Gamble, Nestle etc are aware of this? They need to know that this company is pocketing the cash and refusing to pay out to their customers.
53 replies
26 months ago
Unacceptable communication channels
Discovery has disabled their email option to communicate with them. Instead you have to phone which as I'm typing this has been 20 minutes while the call centre is trying to assist. This is a cost to me! This is totally unacceptable.
116 replies
57 months ago
Ridiculous Fee
I have tried to enquire on numerous occasions why I have to pay a Vitality Money fee on my credit card every month. I do not have vitality, I cannot get rewarded for these 5 behaviours as I do not have any of these products! ' 'You get a Vitality Money status based on how well you're doing across five financial behaviours: having enough savings, managing short-term debt, having the right types of insurance, being on track for retirement, and managing property investments' All I am told is that it is a fee which is payable. Period! Discovery Bank's card fees are ridiculously high
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)