Disgusting service ruined holiday - Thrifty

I am absolutely devastated by the service of thrifty Cape town Greenpoint. I am still waiting for my PAID FOR CAR HIRE and I am back in Durban already after having to Uber all of Sunday of which ubers were scarce and having to use a driver to bring myself and my daughter to the airport this morning AT A ADDITION COST.

I booked a car rental last week with thrify and paid in full before hand. I went to collect the car yesterday in an uber, driving with both my young teenage girls. I then got to the branch in Greenpoint to be told there is NO cars and there wont be probably till after 1pm..... I was also told there were about 7 people waiting for the same car!!!!!!!! how is this possible. THE RUDE MAN BEHIND THE COUNTER THEN OFFERS ME A WORK VAN......... WHAT THE HELL!!!!!

We had plans for lunch my girls and I, and we had made reservations on a waiting list and then received the call that they had a space however we couldn't get there.

This was the first trip we had ever had as a mother and daughters weekend, so we were excited and nervous. They had to stand outside the store as there were 4 other people fighting about the same thing, leaving a very bad taste to our day.

My kids were nervous and hot and there whole planned day was completely ruined. Ubers were not working due to I believe metro pulling them over so it took us 45min to get to thrifty and then had to order uber back to our accommodation ALL OF THIS AT A ADDED COST.

On receiving no help I walked out and burst into tears out of frustration and disappointment. I have still to hear from someone from Thrifty, they were quick to debit my credit card but then left me and my daughter stranded. Disgusted. Dawn