Incorrect payment made to Thrupps Retail

I would like to express my extreme dissatisfaction with the poor service I have got from THRUPPS RETAIL yesterday. On 02 December 2021, I have erroneously made a payment of R1,789.38 to THRUPPS RETAIL thinking that I am depositing my missed November 2021 monthly premium to PPS Insurance. However, PPS Insurance only discovered that the deposit was made into the wrong account on 01 February 2022, and they have subsequently alerted THRUPPS RETAIL through an e-mail sent to the Finance Manager (chris@thrupps.co.za) at THRUPPS RETAIL explaining what transpired and requested a refund on my behalf. However, THRUPPS RETAIL has not responded to his e-mail and I have tried contact them yesterday and I got hold of a gentleman called Rees and he told me that he blames FNB as this is not the first incident without giving me what is it that they will do on their part.

I would like to humbly request THRUPPS RETAIL to refund the money that was mistakenly deposited into their account with reference: 0000124508469. I strongly believe that this money is still sitting in the account and unallocated because the reference number is for PPS Insurance and not theirs. We are in the beginning of the year whereby there are many priorities ranging from school fees, kids registrations at universities, etc. and it is painful to loose such huge amount of money just like that. I am pleading with you Chris to do the honorable thing and reimburse what is not rightfully for your organisation. Not reimbursing this money (R1,789.38) would be tantamount to scamming unsuspecting customers and that is unethical for the Brand like THRUPPS RETAIL.