TS
Thule store
Unclaimed Business
TS
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lourens M
1 reviews | Active since Jan 2020
24 Nov 2023, 16:44
Exceptional Service at Thule Willowbridge Shop
I recently had a fantastic experience at Thule Willowbridge, and I want to commend Manager Kyle Fourie for his exceptional service. Kyle went above and beyond to assist me, showcasing impressive knowledge and a willingness to help. The entire staff was not only friendly but also incredibly helpful. Moreover, the installation of the roof tent and Thule bars was executed to perfection. The attention to detail and expertise displayed by the team made the whole process seamless. I highly recommend Thule Willowbridge for their outstanding customer service and top-notch products.
Helpful (0)
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Lourens M
1 reviews | Active since Jan 2020
24 Nov 2023, 16:44
Exceptional Service at Thule Willowbridge Shop
I recently had a fantastic experience at Thule Willowbridge, and I want to commend Manager Kyle Fourie for his exceptional service. Kyle went above and beyond to assist me, showcasing impressive knowledge and a willingness to help. The entire staff was not only friendly but also incredibly helpful. Moreover, the installation of the roof tent and Thule bars was executed to perfection. The attention to detail and expertise displayed by the team made the whole process seamless. I highly recommend Thule Willowbridge for their outstanding customer service and top-notch products.
0
Replies (0)DP
DS P
1 reviews | Active since Jan 2020
8 Jan 2023, 08:15
Thule lied to me, upsold and broke their promise - very disappointed
I bought a Thule roof rack and roof carrier system from Thule Fourways about 5 years ago. I paid approx. R14 000 (expensive when compared to other products). I was told that I was buying a quality system and that the premium price ensured that I could adapt and build the system as my needs grew or changed in the future. I bought it for those reasons - knowing that we change cars from time to time. Recently I wanted to move my roof rack to our new car and asked about buying the "feet" for the new car. (I would then transfer the rack/bars to the new car.) I was quoted R1400 for the "feet", which I thought was fair and I accepted. Thereafter, Thule management changed their mind and I was then told that I couldn't do so I had to buy a feet adapter for about R4500 or a new system for R7400. One of the staff said that Thule now sold a kit per car since 2019. In other words it was no longer transferable from one car to the other. I was advised by management to sell my existing system online to recoup my loss. I felt strong armed and manipulated - and bought the new system very reluctantly because it fits the Thule roof carrier that I'd already invested in. I now have 2 roof racks - one I don't need at all - and I've spent about R21 000. Thule did not keep its promise of a flexible solution when I first bought the products. Very disappointed. I trusted Thule, in vain.
Helpful (0)
|Replies (0)DP
DS P
1 reviews | Active since Jan 2020
8 Jan 2023, 08:15
Thule lied to me, upsold and broke their promise - very disappointed
I bought a Thule roof rack and roof carrier system from Thule Fourways about 5 years ago. I paid approx. R14 000 (expensive when compared to other products). I was told that I was buying a quality system and that the premium price ensured that I could adapt and build the system as my needs grew or changed in the future. I bought it for those reasons - knowing that we change cars from time to time. Recently I wanted to move my roof rack to our new car and asked about buying the "feet" for the new car. (I would then transfer the rack/bars to the new car.) I was quoted R1400 for the "feet", which I thought was fair and I accepted. Thereafter, Thule management changed their mind and I was then told that I couldn't do so I had to buy a feet adapter for about R4500 or a new system for R7400. One of the staff said that Thule now sold a kit per car since 2019. In other words it was no longer transferable from one car to the other. I was advised by management to sell my existing system online to recoup my loss. I felt strong armed and manipulated - and bought the new system very reluctantly because it fits the Thule roof carrier that I'd already invested in. I now have 2 roof racks - one I don't need at all - and I've spent about R21 000. Thule did not keep its promise of a flexible solution when I first bought the products. Very disappointed. I trusted Thule, in vain.
0
Replies (0)DB