Badly written manuals and even worse products

I bought brand new evo roof bars from a Thule store. First off your manuals are just diagrams with zero explanation. After much struggling To figure out your useless manuals I finally figure out how to install the rubbers in the roof bars. Well that was what I was trying to do and thought would be easy. After 3 hours.. and only one successfully installed, the other three rubbers proved impossible. I’m tried heating them with boiling water to soften them.. no luck. I then tried using oil and cooling the rubbers n the freezer to make them more rigid… still no luck.

This is not the first Thule product that I have major issues and If it weren’t for the fact that no other brand of roof rack fits my car i would never have walked in your store in the first place. Having done so I’ve been confronted with nothing but frustration, a burn on my hand and an oil soaked garage floor and still no roof bars installed on my roof.

Fix your manuals and fix your products!!!