****ty Customer Service - STAY AWAY!!!

The worst customer service ever. As a first time customer of this company I purchased a pair of ON running shoes and since I’ve never tried these before I found them on this website.

Upon the shoes arriving I noticed that this size shoe compared to other brands was too big even tho I ordered the same size shoe I normally do.

I followed their instructions for a return down to a T, waited a couple days and followed up again to which no response to my email.

I call them advising that I’ve logged a return/refund request as the shoe ordered is too big and the lady tells me I must wait for them to call me to formalise the return.

3 weeks later still no phone call and no response to my refund request.

Absolutely **** customer service. I’ve advised family and friends to stay away from buying from this website due to the ****ty customer service and now I have a R3k pair of shoes I can’t even use.

STAY AWAY FROM THIS WEBSITE!!!